At KeyData Cyber, our vision is to be the North American leader in designing and delivering digital identity security strategies and solutions to protect our clients in their digital transformation initiatives.
KeyData Cyber is a Gartner-recognized leader in professional identity security services, specializing in:
- Identity Governance & Administration (IGA)
- Privileged Access Management (PAM)
- Customer Identity & Access Management (CIAM)
- Cloud Security Posture Management (CSPM)
- Identity Threat Detection & Response (ITDR)
Come join us, you’re key to our success!
Our SailPoint ISC/ Identity Now Support Engineer will step in and own our largest and most important customer issues in addition to providing level two support to our other support teams. In this role, you will be a part of a global team that provides 24x7 support to help customers with their IAM Program. When customers cannot resolve issues themselves, your job is to ensure that we have the necessary tools and processes to swiftly resolve the issue. You'll troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. Our Managed Services teams are focused and dedicated to the customers, and you will help drive the success of the IAM program by understanding and advocating our customers’ issues. This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work.
Location: India
Employment Type: Full-Time, Permanent
Shift timings: Flexible to support 7:30 pm IST to 3:30 am IST
Responsibilities:
- Manage SailPoint ISC/ Identity Now, including aggregation, provisioning, access request, role management, user lifecycle management, connectors, and plugins.
- Manage incidents & problems related to SailPoint ISC through effective diagnosis, resolution, or implementation of new enhancement to decrease the number of re-occurring issues.
- Collaborate with cross-functional teams; including connected applications and infrastructure team to jointly troubleshoot the issues and resolve in timely manner
- Proactively identify and resolve production issues related to SailPoint ISC, ensuring minimal impact on business operations and conduct root cause analysis.
- Respond promptly to critical incidents and participate in on-call rotations as required.
- Manage escalations of technical issues from service managers and Tier I support, and partner with Architects and professional services team to resolve the issues and integration challenges.
- Design, develop, and implement custom plugins and connectors in SailPoint ISC to onboard new applications.
- Enhance and customize existing connectors to optimize performance and functionality.
Qualifications:
- Bachelor’s degree in computer science, Information Technology, or related field.
- 3+ years of proven experience as a level 2 or 3 SailPoint Admin
- 1+ years’ experience with SailPoint ISC.
- Extensive knowledge of security applications, specifically identity management and account creation/maintenance, as well as 3rd party IAM offerings.
- Working knowledge of SailPoint ISC or other Identity Management suites and directories including Active Directory, and Azure Active Directory.
- Experience with the following programming languages: Java, BeanShell/JavaScript, and SQL with high proficiency in Java development.
- Experience with the following web technologies: XML, SCIM, Web and Application Servers, HTML.
- 3+ years of experience with the configuration and customization of IAM products.
- Experience setting up and installing software on both Windows and Unix (Linux, Sun, HP, AIX) platforms.
- Experience with Databases (Oracle, Sybase, MSSQL, MySQL).
- Familiarity with Roles Based Access Control.
- English language proficiency required.
- Good communication skills and experience working with clients and partners.
- Experience with business requirements, design, and documentation of IAM products.
- Experience with QA duties is a plus (usability testing, performance testing, automated testing, test scripts, test cases, and test plans).
Preferred Qualifications:
- SailPoint IDN Professional Certification or training and/or SailPoint IDN Engineer Certification or training.
- Knowledge of enterprise systems (SAP, PeopleSoft, Workday).
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Why KeyData Cyber?
A Place Putting People First – Our team is our strongest asset. We have smart, hard-working, and talented team members. We support learning and development at all levels and encourage work-life balance as part of our key values.
A Place to Accelerate Your Career – We have the most digital identity solution deployments in Canada and we are in hyper-growth mode across North America. There are extensive opportunities to learn, develop, and advance in different areas of the business.
A Place to Share Your Perspective – We create a culture of respect, belonging, and empowerment for everyone by promoting fair treatment and full participation for all.
If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.
Apply now to join the KeyData Cyber team!
