Sales Compensation Analyst (Governance & Incentive Operations)

Grade Level (for internal use):

The Role:

The Sales Compensation Analyst (Governance & Incentive Operations) serves as the core operational and analytical execution hub of the Strategic Center of Excellence. Reporting directly to the US-based Finance Manager, you will be accountable for the end-to-end calculation, data reconciliation, and tracking of supplemental incentive programs, and strategic performance milestones.

The Team:

The Incentive Governance & Operations team is the operational backbone of S&P Global Market Intelligence's Strategic Center of Excellence in Penang — a disciplined, high-precision unit accountable for the end-to-end execution of global sales compensation programs. Working in close partnership with US-based Finance leadership, the team operates across geographies and time zones, combining analytical rigor with a governance-first mindset to protect the integrity of every incentive payout. If you are energized by structured problem-solving, thrive in a data-driven environment, and take pride in building systems that others rely on — this is your team.

Responsibilities and Impact:

•  Execute end-to-end supplemental incentive calculations — encompassing data collection, eligibility verification, baseline validation, and custom commercial bonus processing — delivering accurate, audit-ready outputs within monthly payroll cutoff deadlines.
• Own the Salesforce (SFDC) compensation dispute queue: manage daily case resolution, conduct root-cause forensic investigations into payout discrepancies and crediting mismatches, and publish weekly queue health reports — maintaining SLA compliance across all active cases.
• Develop and maintain automated reconciliation scripts using SQL, Python/Pandas, or Alteryx to validate transaction inputs against source contract ledgers, identifying and correcting anomalies before payment is processed.
• Lead monthly KPI milestone tracking, performance scoring, and governance documentation — partnering with Revenue Operations and Data Architecture teams to automate data ingestion from CRMs and data warehouses into calculation models.
• Build and refresh operational Power BI and Salesforce dashboards tracking program spend, milestone attainment, and dispute resolution performance; compile and maintain SOX audit binders and management approval records to meet internal control requirements.
• Curate the central Sales Compensation Knowledge Center (SharePoint/Confluence) — authoring step-by-step SOPs, submission guides, calculation walk-throughs, and targeted FAQs to improve seller understanding and reduce repetitive inquiry volume.

What We’re Looking For:

Basic Qualifications:

• Experience: 5+ years of analytical and operational experience in sales compensation, financial analysis, sales operations, or incentive management within a global corporate setting.
• Salesforce (SFDC): Direct working knowledge of Salesforce Case Management, case queues, routing rules, and reporting objects.
• Business Intelligence: Experience designing and publishing operational reports and dashboards in Power BI.
• Content & Knowledge Management: Practical experience administering knowledge management platforms, digital intranets, or content repositories (e.g., SharePoint, Confluence, Salesforce Knowledge).
• Compliance & Controls: Methodical approach to maintaining audit-ready documentation, process runbooks, and SOX control evidence.
• Data Automation: Practical experience utilizing Python (Pandas), Alteryx, or advanced Excel (Power Query, VBA macros) to automate reconciliations and repetitive calculations.

Additional Preferred Qualifications:

• Knowledge Management: Experience administering knowledge management platforms or content repositories such as SharePoint, Confluence, or Salesforce Knowledge.
• Communication: Excellent written and verbal English communication skills, with a demonstrated ability to translate complex compensation calculation logic into clear, seller-friendly documentation.
• Cross-Functional Collaboration: Demonstrated experience partnering with regional payroll, revenue operations, and data architecture teams across multiple global time zones.
• M&A / Restructuring Support: Experience supporting data cleanup, seller mapping, and historical baseline analyses during corporate restructurings, M&A integrations, or system rollouts.
• Certification: Salesforce Administrator certification or equivalent formal Salesforce platform training.
• Forensic Analytics: Experience conducting structured investigations into payout discrepancies and compiling formal calculation workpapers for management review.

#LI-CBS

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:
Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to [email protected]. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

-----------------------------------------------------------

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.  

If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.  
 
US Candidates Only: Know Your Rights: Workplace discrimination is illegal

-----------------------------------------------------------