Sales Development Representative

Where we work

Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the  Mumbai office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.

About your Skills 

• Communication: You're an active listener and naturally curious with prospects to understand their pain points, challenges, and needs. You are an effective communicator who articulates the value proposition of Udemy Business. You build rapport and trust with prospects through active listening and clear communication which is critical for successful engagement and conversion.
• Coachability:. You  demonstrate a growth mindset by being open to learning and feedback is critical in a constantly evolving sales environment. You adapt quickly to new sales tools, methodologies, and market trends. You embody our value of “Courageously Experimental” when testing different approaches and strategies to find what works best for your process and prospects.
• Time Management: Time management skills are crucial for efficiently prioritizing tasks and allocating time to activities that yield the highest returns, such as prospecting, qualifying leads, and engaging with prospects. You exceed at managing your own calendar, efficiently utilizing your time to complete mission critical tasks. By effectively managing your pipeline and following established processes, you will maximize your productivity and increase your chances of meeting or exceeding sales targets.
• Drive: You strive to set ambitious yet achievable goals and take proactive steps to pursue and exceed them. You demonstrate a strong drive and are motivated by challenges and setbacks, viewing them as opportunities for growth and improvement. You are not afraid to fail when faced with challenges and objections, but view failure as an opportunity to learn and grow. 

As a Sales Development Representative, you will be working with inbound prospects who engage with Udemy to build a pipeline for our Account Executives across all business segments. With a customer first mentality, this role requires active listening, quick thinking and a growth mindset to address customer needs and build meaningful interactions that showcase Udemy Business’s unique value proposition. 

• Building pipeline across India by responding to inbound inquiries of Udemy Business by driving high-impact conversations via phone, email, LinkedIn, text and video
• Becoming a powerful storyteller that clearly and confidently conveys Udemy Business value across our key customers 
• Leveraging the most in-demand sales tools to drive efficiency, review key metrics and optimize processes (Salesloft, Salesforce, LinkedIn Sales Navigator, Qualified, Gong)
• You will strategically manage your pipeline and utilizing innovative sales tools to identify and pursue new opportunities effectively.
• Mastering core sales skills: Call effectiveness, time management, territory planning and execution, sales tools and digital strategy
• Embracing the opportunity to enhance Udemy’s inclusive culture by championing yourself and the wins of others in a hybrid environment

While this work is based more on the skills a person has than what they have done, we think a typical profile could include the following: 

• Enthusiasm around a dynamic, goal-focused environment, where connecting with people, understanding their needs, and creatively solving business challenges are part of your daily adventure.
• Eagerness to learn and improve, with examples of personal or professional development initiatives.
• Ability to ask insightful questions and a keenness for problem-solving.
• High-energy, a team player mentality, and are self-motivated.
• Excellent written and verbal communication skills.
• Outstanding organizational and time-management skills.
• Experience with our tech stack: Salesforce, Salesloft, Gong, ZoomInfo, and SalesNavigator a plus.

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!