In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!
Bluecore is a Retail Performance Cloud specializing in artificial intelligence - based workflows. Our unique ability to leverage machine learning to match customer data with real-time product and behavior enables brands to build intelligent, marketing communications and personalized campaigns in seconds vs. days. More than 400 retail brands, including Staples, Perry Ellis, Teleflora, Tommy Hilfiger and Best Buy Canada, increase their performance with less effort leveraging our products. Bluecore has been recognized as one of the Best Places to Work by Glassdoor and is ranked No. 241 on the Inc. 500 List, the most prestigious ranking of the nation’s fastest-growing private companies
Job DescriptionOverview
We are seeking a highly analytical and independent Sales Operations Data Analyst to join our team. In this role, you will review, process, and analyze contract data related to closed won deals in our Salesforce CRM. The ideal candidate demonstrates meticulous attention to detail, proactively solves problems, and is capable of understanding both granular data and broader business impacts. You’ll be empowered and expected to question, improve, and own our closed won deals process—ensuring impeccable data quality and process efficiency.
Key Responsibilities
- Critical Data Validation & Analysis
- Interpret and review contract and deal documents for data quality, pricing, product configuration, billing schedules, and quantities with a business mindset
- Spot discrepancies and apply root-cause analysis, independently resolving issues wherever possible
- Clearly document all corrections and findings for auditability
- Salesforce Data Management & Correction
- Update and correct Salesforce opportunity records with consistently high standards of accuracy and completeness
- Proactively communicate recurring data/process issues and propose tactical or systemic solutions
- Ensure all products and financial details from closed won deals are correctly and completely recorded
- Periodically reconcile revenue (MRR) and surface anomalies for quick action
- Process Ownership & Improvement
- Identify blockers or inefficiencies in the contract-to-record workflow and take initiative to drive improvements
- Collaborate on process documentation, suggesting automation or policy adjustments as needed
- Maintain meticulous change histories, audit trails, and clear process guides for internal and audit use
- Stakeholder Engagement
- Liaise directly with Sales, Finance, and Legal to resolve ambiguous or unclear contract and data issues
- Proactively provide updates and recommendations to management regarding process health and data quality
Qualifications
- 2+ years of hands-on Salesforce experience in an administrator, business analyst, sales/revenue operations, or power user role
- Solid understanding of Salesforce data models (objects, fields, reports, dashboards) and practical data troubleshooting
- Exceptional problem-solving and critical thinking skills; able to navigate ambiguity and independently research solutions
- Obsession with data quality, accuracy, and process consistency
- Demonstrated ability to see both detail-level and big picture impacts
- Well-organized, self-motivated, and able to work independently in a fast-paced environment
- Strong written/verbal communication; able to explain findings and proposals to both technical and non-technical stakeholders
- Proven experience improving or creating operational processes (please provide examples in your application)
Preferred But Not Required
- Salesforce Administrator Certification or other Salesforce certifications
- Experience with contract review, billing systems, or process automation
- Project management experience
Interview Process
- Candidates will complete a practical skills assessment focused on identifying real-world data and process issues, presenting solutions, and demonstrating strong critical thinking.
More About Us:
Bluecore is a multi-channel personalization platform that gives retailers a competitive advantage in a digital-first world. Unlike systems built for mass marketing and a physical-first world, Bluecore unifies shopper and product data in a single platform, and using easy-to-deploy predictive models, activates welcomed one-to-one experiences at the speed and scale of digital. Through Bluecore’s dynamic shopper and product matching, brands can personalize 100% of communications delivered to consumers through their shopping experiences, anywhere.
This comes to life in three core product lines:
- Bluecore Communicate™ a modern email service provider (ESP) + SMS
- Bluecore Site™ an onsite capture and personalization product
- Bluecore Advertise™ a paid media product
