Provides sales operations support by preparing customer and partner quotes, assisting with pricing, configurations, orders, product information, and credit card transactions. Supports sales teams with QuoteEdge and MSD training, qualifies leads, routes opportunities, responds to customer inquiries, and maintains awareness of product updates, part changes, launches, and discontinuations.
Summary:
Duties & Responsibilities:
- Primary responsibility is to drive help purchase orders and push new VIAVI revenue.
- Provide daily, timely, quotes for customer and sales requests for Viavi products 90% of duties.
- Working closely with OM to ensure orders are booked with proper approved quotes
- Provide quoting assistance to VIAVI channel partners and direct sales.
- Provide MSD and QuoteEdge training/help to sales.
- Stay up to date with NSE product software releases, product notifications, part number changes, model discontinuation, product launches, etc.
- Facilitate customer credit card transactions via PayNow link on quote
· Provide pre-sales and/or post-sales support.
· Working closely with our sales teams to provide end-to-end support with pricing and creating quotes.
· Helping sales with configurations, part numbers, use of system, quoting issues.
· Responding to customer and field inquiries related to quotes, orders, product Information.
· Qualify leads and forwarding to correct sales person
· Understanding customer needs and requirements to help position the right solution product/routing qualified opportunities to sales rep for further development.
· Answering Viavi phone line for NSE sales support (US based only)
· Responsible for responding to sales/customers via group email mailbox. (internally and externally)
· Quoting out of Viavi quoting tool (QuoteEdge) 90% of the job
Pre-Requisites / Skills / Experience Requirements:
VIAVI Solutions Pune, Mahārāshtra, IND Office
Pune, India
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