Responsibilities:
Collaborate with functional stakeholders to gather and analyze business requirements for Salesforce Sales and other implementation and enhancements.
Customize and configure Salesforce platform based on healthcare-specific needs, including creating custom objects, fields, workflows, process builders, approval processes, flows and validation rules.
Develop and maintain reports, dashboards, and other data visualization tools to provide insights and analytics to healthcare teams.
Ensure compliance with healthcare regulations, such as HIPAA, by implementing appropriate security measures and data access controls.
Manage user roles, profiles, and permissions to maintain data integrity and protect patient confidentiality.
Should Provide user training and support to healthcare professionals to ensure effective utilization of Salesforce Sales and other apps.
Monitor system performance, troubleshoot issues, and implement solutions to optimize system functionality in a healthcare environment.
Requirements:
Bachelor’s degree in computer science, Information Systems, or a related field.
Minimum of 3-5 years of experience as a Salesforce Administrator, preferably in the healthcare industry.
Strong knowledge of Salesforce CRM administration, configuration, and customization, with an understanding of healthcare-specific requirements.
Experience with Salesforce Lightning, including Lightning App Builder and Lightning Flow.
Proficient in creating custom objects, fields, validation rules, workflows, process builder, flows in a healthcare context.
Solid understanding of healthcare data management, data modeling, and data integration concepts in Salesforce.
Familiarity with healthcare regulations and compliance requirements, such as HIPAA.
Excellent problem-solving skills and ability to analyze complex business requirements in a healthcare setting.
Strong communication and interpersonal skills to collaborate with healthcare professionals and provide user support.
Salesforce Administrator certification is Mandatory.
Salesforce App Builder, Salesforce Advanced Administrator certification is an added advantage.
This role requires the candidate to work from 2PM to 11PM IST.
Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts—driving real, measurable results for clients.
Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [email protected].
