The Salesforce Agentforce Dev role focuses on developing workflows and components using Salesforce technologies, collaborating with teams to implement solutions, and guiding junior developers, with an emphasis on AI-driven service agents.
As a Salesforce Agentforce Dev, you will play a crucial role in our department by leveraging your expertise in Salesforce development. Your primary focus will be on creating innovative workflows, routing rules, and Lightning Web Components (LWC) to support our AI-driven service agents. This role offers an exciting opportunity to work with cutting-edge technologies and contribute to the development of basic chatbots, intent recognition flows, and seamless Service Cloud integrations.
Responsibilities
- Design and develop Agentforce workflows, Omni-Channel routing rules, and LWC to support AI-driven service agents.
- Build basic chatbots and intent recognition flows for case deflection and automated responses.
- Collaborate with senior developers to implement Apex triggers, SOQL queries, and REST API callouts.
- Ensure code coverage by writing unit tests and actively participate in sprint planning sessions.
- Stay updated with the latest Salesforce development practices and trends.
- Provide support and guidance to junior developers on Salesforce-related tasks.
- Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
- Document and maintain clear and concise development processes and best practices.
- Conduct code reviews and provide constructive feedback to ensure high-quality code.
- 4+ years of hands-on Salesforce development experience.
- Proficiency in Apex and JavaScript programming languages.
- Familiarity with Einstein Bots or Service Cloud Voice is highly preferred.
- Experience with Salesforce Platform Developer I certification (preferred).
- Strong problem-solving and analytical skills.
- Excellent communication and collaboration abilities.
- Ability to work independently and manage multiple projects simultaneously.
- A proactive approach to learning and adapting to new technologies.
- Experience with Agile development methodologies is an advantage.
- A passion for innovation and a desire to contribute to cutting-edge AI-driven solutions.
Zensar Technologies Pune, Mahārāshtra, IND Office
Zensar Knowledge Park, Kharadi, Plot # 4, MIDC, Pune, Maharashtra, India, 411014
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What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
