The Salesforce Business Analyst will gather and document requirements, translate business needs into user stories and process flows, conduct stakeholder workshops, support Salesforce configuration and UAT, and maintain functional documentation. The role partners with Salesforce administrators, developers, and architects to deliver quality solutions, monitor post-implementation performance, and support user adoption and training.
About InspireXT
We are on a mission to become the world's most trusted supply chain consulting partner, and to create a company where our clients, our people and our partners flourish. We have lofty ambitions in an exciting market, where sustainability, efficiency, AI & technology enablement are driving bold collaborations in pursuit of customer excellence and profitable growth. The foundation is laid, momentum is building, and we now are looking for talented team players who share our values and want to make a meaningful difference and be part of shaping the next chapter. We were born in the UK 8 years ago, and we now have colleagues in 4 markets who are delivering Customer Centric Supply Chain solutions to our clients, bringing together the latest offerings from our various Alliance partners like Databricks, Oracle, Salesforce, Litmus and Specright as well as innovative AI & technology solutions that deliver rapid time to value.
WHY InspireXT?
Because transformation, at its best, is human. You’ll work with people who care deeply about what they do, who believe in trust before transactions, and who want to leave every client stronger than they found them. We are on a strong path of growth, and you’ll get to be part of that journey — helping shape the systems, culture, and capabilities that will scale with us. If that sounds like you – we’d love to hear from you. Apply to be part of our growth story.
Note: We are an equal opportunities employer, committed to fostering diversity & growth for all. We welcome applications from traditional and unusual backgrounds, and also are happy to discuss any specific accommodations required in the recruitment process to help you shine.
Are you ready to inspire? #MakingWinners #InspireXT #SupplyChainExperts
Role Description:
We are looking for a proactive and detail-oriented Salesforce Business Analyst (BA) with 2 – 4 years of hands-on experience to join our dynamic team. The ideal candidate will act as a bridge between business stakeholders and technical teams, translating business requirements into Salesforce solutions that drive value and user satisfaction.
Job Location: Pune
Key Responsibilities:
- Collaborate with business users to gather, analyze, and document functional requirements for Salesforce solutions
- Translate business needs into clear, concise user stories and process flows for Salesforce development teams
- Conduct workshops, interviews, and requirement gathering sessions with stakeholders across departments
- Support configuration tasks, UAT planning, and end-user testing for Salesforce deployments
- Maintain detailed documentation including business process mapping, user manuals, and functional specifications
- Work closely with Salesforce Admins, Developers, and Architects to ensure timely delivery of high-quality solutions
- Monitor post-implementation performance and assist in user adoption and training initiatives
Requirements
- Bachelor’s degree in information systems, Computer Science, Business, or a related field
- 2–4 years of experience as a Salesforce Business Analyst or in a similar CRM-focused role
- Hands-on experience with Salesforce Sales Cloud and/or Service Cloud
- Strong understanding of Salesforce capabilities, including objects, relationships, workflows, validation rules, and reports
- Excellent communication, presentation, and stakeholder management skills
- Ability to write detailed user stories, acceptance criteria, and functional documentation
- Experience with Agile/Scrum methodology
- Familiarity with tools such as JIRA, Confluence, Lucidchart, or similar for documentation and project tracking
Benefits
- As part of a growing, ambitious, and progressive organization you will receive a competitive compensation package including retirement benefits, health and life insurance.
- In addition to your fixed salary, you will also receive variable compensation linked to the achievement of your goals.
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What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
