The Salesforce Business Analyst will gather requirements, improve processes, develop solutions, and communicate effectively between business and technical teams.
Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.
Join our team as the expert you are now and create your future.
• Requirement Gathering: Work closely with stakeholders to gather, analyze, and document business requirements
• Process Improvement: Identify and document areas of improvement in business processes and systems.
• Solution Development: Recommend procedures and solutions to meet business needs.
• Communication: Provide effective communication between business and technical teams. Ability to communicate effectively with a wide range of audiences (technical and non-technical, staff and managerial), and in a wide range of settings
Requirements:
- 6+ years of overall BA experience, with at least 5+ years as a Salesforce Business Analyst (BA).
- Strong experience with Salesforce Sales Cloud (sales planning, execution, and quote-to-order processes) & Service cloud.
- Should have prior experience (at least in 3 projects) of leading/driving the discovery sessions for medium to large scale projects. Should be well versed with all aspects and deliverables that are expected from a BA. Should be able to understand the client requirements, propose options on how they can be accomplished in Salesforce. Experience with Salesforce admin and point and click tasks would be highly preferred.
- Proficient in documenting requirements, use cases, user stories, and performing acceptance testing.
- Skilled in stakeholder communication and translating business needs into product features; able to train users on changes.
Preferences:
- Proficiency in SOQL, Agile methodology, SDLC, Jira, and Salesforce reports & dashboards.
- Advanced Microsoft Excel skills; basic familiarity with Word, PowerPoint, Visio, and Windows.
- Salesforce Business Analyst and Administrator certifications preferred; basic knowledge of Salesforce admin/config and minor data loads.
Top Skills
Agile Methodology
JIRA
Excel
Microsoft Powerpoint
Microsoft Visio
Microsoft Word
Salesforce Sales Cloud
Salesforce Service Cloud
SOQL
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