As a Managed Services Engineer at AVIO, you will be part of a team of consultants delivering complex solutions for our clients implementing or improving their processes with Salesforce. You will work closely with clients to clarify requirements and then design, implement, and test those features and configuration changes. You will also leverage technical expertise to resolve complex platform-related issues affecting customers.
Responsibilities
- Design, develop, and maintain Salesforce system solutions in support of new requests and ongoing process improvements
- Support deployment and post-implementation testing/validation of configuration changes and releases
- Manage the Salesforce system’s users, roles, and permissions to manage access and security
- Utilize an agile development process to design, develop, test, and implement new features
- Monitor logs and identify issues; perform troubleshooting and root cause analysis and respond to alerts
- Create and work on JIRA tickets, conducting root cause analysis and debugging of errors
- Follow best practices while addressing issues
- Take ownership of customer issues through to resolution - including troubleshooting, internal communication, and providing meaningful feedback on a regular basis
- Liaise and work closely with the internal teams on escalated technical issues and product roadmap changes/new features
- Create knowledge base materials dedicated to operational efficiency while empowering and enabling the Salesforce community
- Understand business environments and shared services to prioritize incidents
- Meet the client’s delivery standards, including the quality of deliverables and documentation
Requirements
- 2+ years of experience as a Salesforce Developer
- Functional knowledge of Salesforce products and experience in multiple Clouds
- Some experience with B2C Commerce Cloud is strongly preferred
- Knowledge of CRM software deployment methodologies and Salesforce deployment processes
- Excellent written and verbal communication skills
- Proven analysis, troubleshooting, and problem-solving skills
- Ability to effectively prioritize and escalate customer issues
- 1+ years of prior experience in Technical Support is preferred, but not required
Be Yourself @ AVIO
At AVIO Consulting, we strive to be a fully inclusive employer. We appreciate multiple approaches and points of view, and we believe diversity drives innovation. So, we'll continue to build a culture where difference is valued — regardless of gender identity or expression, race, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect that makes you unique. If you have any questions or require any kind of accommodation, please let us know.
