Develop and maintain CRM and marketing platform integrations, provide technical support for Salesforce and Boostr CRM, and design custom solutions. Collaborate with teams to optimize performance while troubleshooting complex issues and maintaining documentation.
About us
Trusted Media Brands is a leading global media company that reaches hundreds of millions of consumers via our dynamic portfolio of media properties. We offer best-in-class insights and data-driven marketing solutions that reach engaged communities across food, home, lifestyle and wellness content; and now following our August 2021 acquisition of Jukin Media, a leading digital entertainment company, we also engage audiences across the pets, humor, and active lifestyle verticals. In all we reach nearly 100 million people globally, and we deliver more than two billion minutes of monthly video viewership across streaming TV and social media. See what’s new at FailArmy, Taste of Home, The Pet Collective, Family Handyman, People Are Awesome, Reader’s Digest, The Healthy and Birds and Blooms.
Location: Gurgaon, India
Overview
We value our people and offer a collaborative and engaging culture. As a Trusted Media Brands employee, you will enjoy work/life balance, generous time off and comprehensive benefits and programs. Learn more about what life is like working at Trusted Media Brands at https://www.trustedmediabrands.com/careers/.
India specific benefits:
This role is offered by TMB through Jukin Media India Private Limited.
Trusted Media Brands is a leading global media company that reaches hundreds of millions of consumers via our dynamic portfolio of media properties. We offer best-in-class insights and data-driven marketing solutions that reach engaged communities across food, home, lifestyle and wellness content; and now following our August 2021 acquisition of Jukin Media, a leading digital entertainment company, we also engage audiences across the pets, humor, and active lifestyle verticals. In all we reach nearly 100 million people globally, and we deliver more than two billion minutes of monthly video viewership across streaming TV and social media. See what’s new at FailArmy, Taste of Home, The Pet Collective, Family Handyman, People Are Awesome, Reader’s Digest, The Healthy and Birds and Blooms.
Location: Gurgaon, India
Overview
We are seeking a skilled Technical Developer & Support Professional with comprehensive expertise in CRM and Marketing Platform technologies to provide advanced technical support, development, and implementation solutions.
Key Responsibilities
- Develop and maintain technical integrations for CRM and marketing platforms
- Provide advanced technical support for Salesforce, Boostr CRM, and marketing automation systems
- Design and implement custom solutions to enhance platform functionality
- Troubleshoot complex technical issues and develop innovative resolutions
- Create and maintain technical documentation and support protocols
- Collaborate with cross-functional teams to optimize system performance
- Develop custom scripts, APIs, and integration solutions
Required Technical Competencies
CRM Platform Technical Skills
- Advanced technical development capabilities in Salesforce including:
- Visualforce page development and customization
- Lightning Web Components (LWC) and Lightning Page design
- Experience building complex Reports & Dashboards
- Salesforce Flow and Process Builder automation
- Apex programming and custom trigger development
- SOQL and SOSL querying expertise o Experience with Salesforce CPQ
- Proficiency with Salesforce Mobile configurations
- Knowledge of Salesforce Community Cloud
- Experience with Einstein Analytics
- In-depth technical expertise with Boostr CRM
- Proficiency in system architecture and custom development
- Experience with platform-specific programming languages and frameworks
- Strong understanding of database structures and data migration techniques
Marketing Platform Technical Requirements
- Technical development experience with Salesforce Marketing Cloud
- Alternative technical expertise in Zeta Marketing Platform
- Ability to create custom integrations and automation workflows
- Advanced knowledge of API development and system interconnectivity
Technical Qualifications
- Bachelor’s degree in Computer Science, Software Engineering, or related technical field
- 3-5 years of hands-on technical development and support experience
- Proven track record of CRM and marketing platform customization
- Advanced programming skills (e.g., Apex, JavaScript, SQL)
- Certifications in Salesforce technical development or equivalent platforms
- Expert-level API integration and development
- Advanced scripting and automation capabilities
- Proficient in cloud-based platform architectures
- Deep understanding of data security and compliance protocols
- Expertise in troubleshooting complex technical environments
- Proficiency in version control systems (Git)
- Experience with CI/CD pipelines
- Knowledge of microservices architecture
- Understanding of RESTful and SOAP API frameworks Advanced debugging and performance optimization techniques
- Salesforce Platform Developer I & II certifications
- Salesforce Administrator certification
- Experience with enterprise-level platform implementations
- Background in developing scalable technical solutions
- Knowledge of machine learning and AI integration techniques
We value our people and offer a collaborative and engaging culture. As a Trusted Media Brands employee, you will enjoy work/life balance, generous time off and comprehensive benefits and programs. Learn more about what life is like working at Trusted Media Brands at https://www.trustedmediabrands.com/careers/.
India specific benefits:
- Comprehensive Time Off policies
- Maternity and Paternity Time off
- Health Insurance & Wellness Benefits including access to OPD consultations*, Gym/Yoga studios, Teleconsultation/Telemedicine*
- Access to Mental Health Reimbursement
- Annual Sport reimbursement and Home office reimbursement
This role is offered by TMB through Jukin Media India Private Limited.
Top Skills
Apex
Boostr Crm
Git
JavaScript
Lightning Web Components
Salesforce
Salesforce Flow
Salesforce Marketing Cloud
SOQL
Sosl
SQL
Visualforce
Zeta Marketing Platform
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