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Job Title: Salesforce Engineer
Team: Enterprise Technology
Location: Remote (1- 10 pm IST)
About the Role:
Job Title: Salesforce Developer (SFDC Core Platform)
Team: Enterprise Technology
Location: Remote (EST Time Zone)
About the Role:
Avid is seeking a technical and Salesforce Engineer (SFDC Core Platform) to join our Enterprise Technology team. We are looking for a self-motivated expert to own and advance our Salesforce Platform.
This role is pivotal in architecting, configuring, and optimizing our Salesforce platform to drive efficiency and accuracy. You will take the lead on implementing best practices, ensuring the platform is scalable, and serving as the go-to subject matter expert.
Responsibilities:
Architect and implement scalable, best-practice solutions to support complex product catalogs, bundling, pricing structures, and renewal/amendment processes.
Work closely with Salesforce Marketing Architects and business stakeholders to design, build, and test Salesforce Marketing Cloud solutions.
Develop innovative solutions using Salesforce Marketing Cloud to enhance customer engagement and campaign effectiveness.
Configure and customize Service Console, Omni-Channel, Case Management, and Knowledge Base.
Integrate Service Cloud with external systems (ERP, telephony, email) using REST/SOAP APIs.
Enhance Lead, Account, Contact, and Opportunity management workflows to boost sales efficiency.
Design and maintain complex Salesforce configurations including Flows, validation rules, page layouts, and Lightning pages to support the end-to-end Quote-to-Cash lifecycle.
Develop and maintain comprehensive technical documentation, solution designs, and best practice guidelines.
API Integration Development: Develop and maintain integrations between Salesforce and other critical business systems, such as ERPs (NetSuite), contract lifecycle management (CLM) platforms, using REST and SOAP APIs.
Perform complex data analysis and extraction using SOQL, Data loader, Workbench, and other tools to support CPQ data integrity, reporting, and strategic projects.
Collaborate closely with Sales, Finance, Marketing, and other cross-functional teams to ensure the CPQ solution aligns with broader business objectives.
Qualifications:
BA/BS degree in a technical field or equivalent work experience.
3+ years of hands-on Salesforce experience specifically focused on implementing and managing Salesforce core platform Sales, Service and Marketing Cloud.
Strong expertise in Apex, Lightning Web Components (LWC), SOQL/SOSL, and JavaScript.
In-depth knowledge of Service Cloud, including Case Management and Console apps.
Proven experience configuring and customizing Sales Cloud functionality.
Excellent troubleshooting and debugging skills.
Ability to work effectively in the EST time zone (Amer/New York).
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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
