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Job Category
Customer Success
Job Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Responsibilities:
● Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations
● Translate business requirements into well-architected solutions that best leverage the Salesforce platform
● Lead technical design sessions; architect and document technical solutions aligned with client business objectives;
identify gaps between client's current and desired end states
● Provide oversight and governance of Salesforce projects
● Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design
patterns are followed
● Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce
implementation
● Maintain a target billable utilization aligned to the role
● Ability to understand a project and deep dive to debug issues
● From time-to-time, the TA may be expected to partake in other pre-sales activities such as discovery and technical
deep-dive sessions, Proof-Of-Concept (POC) development with prospects
● Liaise with Salesforce product teams to support client implementations
● Travels to client sites for projects, estimated 50-75%
Requirements:
● Degree or equivalent proven experience required. Experience will be evaluated based on the core proficiencies for the
role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
● 9-14 years CRM experience with a minimum of 6 years on the Salesforce platform
● Expert level understanding of the Salesforce product suite, including B2B commerce on core, Sales, Service,
Community, Marketing, and Community Clouds
● Understanding of B2B sales processes, customer journeys, and e-commerce best practices.
● Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, ESB,
marketing automation, reporting, etc.
● Understanding of B2B Commerce Einstein Features & Capabilities
● Understanding B2B Commerce Extensions framework
● Understanding on B2B Commerce APIs and Connect APIs
● Understanding of cross cloud use cases ( B2B, D2C, Loyalty, Revenue, Marketing)
● Understanding of Salesforce OMS
● Understanding of systems architecture and ability to design scalable performance-driven solutions
● Understanding of key design patterns and large data volume limitations and best practices
● Understanding of data sharing and visibility considerations and how these play into platform architecture
● Familiarity with platform authentication patterns (SAML, SSO, OAuth)
● Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ,
marketing automation, reporting, etc.)
● Strong understanding of environment management, release management, code versioning best practices, and
deployment methodologies
● Experience with platform security capabilities (TLS, SSL)
● Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-
states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
● Strong background in design/development of large web-based systems, or complete software product lifecycle exposure
Active Salesforce certifications or ability to achieve relevant certifications upon hire
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Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
