Scrum Master / Project Manager

Lead end-to-end Salesforce project lifecycle, including planning, execution, monitoring, and closure.
Collaborate with business stakeholders to define project scope, requirements, timelines, and deliverables.
Coordinate with Salesforce admins, developers, architects, and third-party vendors to ensure seamless execution.
Develop and maintain detailed project plans, including resource allocation, budgets, risks, and issue tracking.
Facilitate Agile ceremonies (daily stand-ups, sprint planning, retrospectives) and ensure adherence to project methodology.
Manage change requests, ensuring impact analysis and approvals are properly handled.
Ensure compliance with Salesforce best practices, governance, and security standards.
Provide regular status updates and executive-level reporting on project progress, risks, and dependencies.
Drive user adoption by supporting training, change management, and stakeholder communications.
Act as the escalation point for project-related issues and work to resolve them quickly

Responsibilities

Lead end-to-end Salesforce project lifecycle, including planning, execution, monitoring, and closure.
Collaborate with business stakeholders to define project scope, requirements, timelines, and deliverables.
Coordinate with Salesforce admins, developers, architects, and third-party vendors to ensure seamless execution.
Develop and maintain detailed project plans, including resource allocation, budgets, risks, and issue tracking.
Facilitate Agile ceremonies (daily stand-ups, sprint planning, retrospectives) and ensure adherence to project methodology.
Manage change requests, ensuring impact analysis and approvals are properly handled.
Ensure compliance with Salesforce best practices, governance, and security standards.
Provide regular status updates and executive-level reporting on project progress, risks, and dependencies.
Drive user adoption by supporting training, change management, and stakeholder communications.
Act as the escalation point for project-related issues and work to resolve them quickly

Qualifications

• 
  Bachelor’s degree in Computer Science, Business, Information Systems, or related field (MBA preferred).
   

• 10 years of project management experience, with at least 3+ years managing Salesforce projects.
   

• Strong understanding of Salesforce ecosystem (Sales Cloud, Service Cloud, Marketing Cloud, CPQ, etc.).
   

• Experience with Agile and Waterfall methodologies; Scrum Master or PMP certification is a plus.
   

• Salesforce certifications (Administrator, Platform App Builder, or Project Manager/Consultant credentials preferred).
   

• Excellent stakeholder management, communication, and presentation skills.
   

• Strong problem-solving skills with the ability to manage competing priorities in a fast-paced environment.
   

Preferred Skills:

• Experience with tools such as JIRA, Asana, or MS Project for project tracking.
   

• Familiarity with Salesforce integration tools ( Netsuite).
   

• Exposure to release management and DevOps tools (Copado).
   

• Ability to manage vendor relationships and contracts.

About UsAt Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.