The Issuer Services Department is part of the wider Services Group. The Department contains a diverse section of units which support our Issuer Services Clients, Product and Sales partners. The services we provide include Depository servicing, Issuing & Paying agency services and Specialised Agency functions such as Account Bank, Project Finance, Structured Finance and Escrow Agent functions.
Typical Corporate Trust clients of Citi include major international and national-level corporations, financial institutions (FIs), banks, and public sector/sovereign Debt issuers, as well as investment banks, asset managers, and stand-alone collateral managers.
The Sec & Derivatives Mgr. is an intermediate management level position responsible for providing full leadership and direction to a team of employees to transactions originating from business partners.
- Take ownership and accountability for process; ensuring queries are responded to in a timely manner and the clients and internal stakeholders are well informed.
- Working with the section manager to successfully migrate the function, review areas for improvement, set targets, goals, objectives and critical success factors for the team.
- Demonstrate ability to manage internal and external client relationships, to ensure Department responsibilities and objectives are met.
- Carry out any clerical tasks/activities within area depending on staffing levels and volumes.
- Ensure internal and external stakeholders are provided with timely and accurate responses to daily queries.
- Assistance in completion of all daily processes/deliverables across transaction implementation management team including MIS and all reporting team.
- Compare documentation to system information, check accuracy and highlight discrepancies.
- Review and authorize daily checklist ensuring all tasks have been signed as completed.
- Liaise with agents and clients to resolve escalated problems.
- Acting as a point of primary point of contact with the team
- Continuously develop prioritisation and multi-tasking skills, with ability to delegate work where necessary to ensure urgent and unexpected tasks are completed.
- Ensure daily statistics are complete. Utilise strong understanding of performance MIS to drive Business process, re-design and quality improvements.
- Ensure procedural documentation is in place for all functionalities of the group and actively revised / updated.
- Participates in projects as directed by the Section Manager and provide feedback on project related activities.
- Participation in weekly / monthly client service conference call’s if required
- Participate in and if directed take lead in department wide initiatives with focus on manual touch point reduction and innovation.
To assist Section Manager with:
- Process development, increasing team efficiency and risk reduction
- Escalation of all issues / potential issues to Section Manager
- Creation & maintenance of general procedures & controls
Skills:
- Strong work organisation / prioritisation skills
- Proactive problem-solving experience
- Exceptional Communication skills
- Ability to quickly understand and critically assess complex processes
- High degree of accuracy and attention to detail
- Logical Thinking
- Ability to self-start and to learn rapidly
- Ability to multi-task
- Open and approachable manner
- Results-driven and patient
Competencies
- Adaptability
- Negotiation
- Organisational skills
- Communication Skills
- Relationship Building
- Teamwork
- Innovative and Proactive
Experience
- Bachelor’s Degree/University degree or equivalent experience
- Relevant experience in Securities and Derivatives
- Experience in a securities transactions processing role
- In-depth knowledge of settlement cycle concepts and procedures to resolve settlement issues
- Previous people management experience
- Consistently demonstrates clear and concise written and verbal communication skills
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Job Family Group:
Operations - Transaction Services
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Job Family:
Securities and Derivatives Processing
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Time Type:
Full time
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