The Accounts Receivable team is part of the Finance Shared Service Center. All transactional Order to Cash (OTC) activities across all US and Canadian divisions are being managed by FSS and function as a virtual community. The FSS organization focuses on building accounting expertise in a tower structure; Record to Report, Procure to Pay and Order to Cash and provide support to the businesses of Wolters Kluwer North America in a standardized, harmonized, and high-quality manner. Each tower is led by a Senior Director who reports directly to the VP, F&A Service Delivery/Accounting Operations.
The Accounts Receivable Analyst is responsible for supporting the Wolters Kluwer North America FCC division (CT Corp, CT Lien, LIS, RASi, BL, and CS) in the supporting and implementation of projects. This role is also actively involved in the delivery of KPI targets which include Unapplied cash. Guiding the virtual community through change and recommending opportunities for improvements as well as the implementation here of including the necessary training is a key component to this role.
This role is responsible for proactively managing cash application projects/improvements for multiple business units rolling up under FCC, including daily cash application functions, weekly cash reporting, and successful resolution of unapplied and unidentified customer payments in a high-volume, fast paced environment with multiple ERPs. Cash application team members will be required to effectively multitask by accessing, researching, and updating customer records utilizing multiple computer applications, systems and resources. Working with their leads, the department staff will take direct ownership and responsibility for cash application for customer accounts and manage through the complete resolution of any payment/credit discrepancy issues. The achievement of these goals is accomplished through effective management of a virtual cash application team which includes Wolters Kluwer and 3rd Party outsourced resources.
Essential Duties and responsibilities
- Lead and drive new opportunities in processes optimization and technology to enforce efficiencies
- Provide regular updates to management – identifying progress, risks, issues, and key decision points
- Maintain and Report KPI metrics to monitor performance delivery with demonstrated ability to take quick effective action to minimize risk exposures for internal and third-party contractual obligations
- Identify process improvements and process streamlining with respect to cash applications and work closely with the Jr AR Manager to see through the implementation there of
- Proactively engage in projects focused on automation of cash applications from our banking to our fulfillment systems
- Ensure effective coordination and communication with Wolters Kluwer and third-party providers (e.g. Capgemini) regarding process changes (eg CTT implementation)
- Manage relationship with outsourcing team, identify activities and support a successful outsourcing of relevant O2C activities including all elements for optimal service delivery while ensuring SLA and contractual requirements are met by vendor.
- All interactions whether with internal or external customers should keep the customer’s satisfaction as a primary focus
- Assist with training existing team where required
- Other duties as assigned
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
