What Workforce Optimization contributes to Cardinal Health
Workforce Optimization is responsible for developing and managing forecasting and scheduling models, as well as systems and methodologies needed for analysis, measurement, and assessment of volumes and staffing/scheduling effectiveness, planning and decision-making.
Qualifications
Internals
- Open to existing B4s, P1s and P2s with minimum 2 years Workforce Management experience
- Should meet IJP qualifications (At least 3.0/ Achieved/ Meets on last performance rating, No existing DA, not under prescriptive period, been in the current role for a minimum 1yr...)
Externals
- Bachelor's degree preferred or equivalent business experience
- Minimum of 2 years experience in Workforce Management (real time monitoring, forecasting and scheduling)
- Analytical skills that allow for the development of data-driven reports
- Demonstrated ability to manage time and prioritize projects to meet deadlines
- Ability to use SQL and Microsoft Excel to create pivot tables, graphs, and charts
- Scheduling experience is a plus
- Advanced proficiency in Microsoft Excel
- Working knowledge with Amazon Connect, Verint, Genesys or similar WF tools
- Strong communication skills
- Experience working with internal/ external stakeholders in multiple geographic regions
- Analytical with attention to detail
- Creative and problem solving oriented
- Proficient in handling Tableau (preferred)
- Alteryx and Power BI experience (preferred)
- Willing to work US hours and do rotating shift on Saturdays and work on site (BGC)
What is expected of you and others at this level:
- Ability to manage real time adherence in different lines of business in a multi-skill environment simultaneously (shrinkage, service level, under/overstaffing etc.)
- Intermediate to Advanced Excel skills (LOOKUP, INDEX, IFS, pivot tables, MATCH, table arrays)
- Track system issues and assess the impact on operational performance
- Conduct trend analysis of call volumes and business activities to anticipate and recommend changes in daily and real time strategies
- Works on projects of moderate scope and complexity
- Identifies possible solutions to a variety of technical problems and takes actions to resolve
- Receives general guidance and may receive more detailed instruction on new projects
- Maintain databases and regularly examine data reports and accurately analyze and collect data for various types of business reports
- Create business reports that provide insight into key data points
- Works under direct supervision and receives detailed instructions
- Follows established procedures to resolve readily identifiable technical problems
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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