The Senior Analyst will become an expert on the Qualtrics XM Platform and will manage the delivery of global Experience Management Programs including Customer Experience and Brand Experience Surveys. Responsibilities include managing programs end to end, collaborating with internal stakeholders, and monitoring progress for timely implementation of all projects.
Job Description:
A Senior Analyst role, typically involves a mix of technical expertise, project management, and client interaction. Here’s a general idea of what the job description (JD) might include:
- Become an expert on the Qualtrics Experience Management (XM) Platform and related solutions.
- Be the front-facing lead point of contact for business on Qualtrics technology and manage the entire delivery of global Experience Management Programs (Customer Experience, Employee Experience, and Brand Experience Surveys)
- Manage programs end to end. This would entail executing programs right from implementation, reporting and analysis.
- Collaborate with internal stakeholders and partners to ensure successful implementation of the program.
- Monitor and review progress for timely implementation of all programs/projects.
Location:
Mumbai
Brand:
Merkle
Time Type:
Full time
Contract Type:
Permanent
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