This role will require you to have:
- Ownership of customer onboarding from initiation to business as usual.
- Customer-centric approach and responsible for customer success ensuring there are no teething issue post launch.
- Responsibility to work across cross-functional teams, cultures and geographies.
- Ability to work in a matrix and fast paced environment.
- Understanding the scope of work and ensuring projects run in adherence to the project timelines.
- Negotiation skills with stakeholders ensuring the delivery and quality of project deployment is in accordance with industry standards.
- Ability to work in an unstructured environment with focus and attention to detail.
RequirementsHow will you create Impact:
Responsibilities:
- Project Management to ensure the project delivery is on time with first-time-right.
- Client and cross-functional stakeholder management across the geographies and cultures.
- Detailed oriented, experienced in doing root cause analysis and explore the solutions.
- Excellent verbal and written communication skills.
- Being Proactive and self-driven.
- Time Management is a must.
Experience:
- 3+ years of overall experience in customer centric or related roles.
- Experience/ Understanding in international cross-border remittance preferred.
- Excellent written and verbal communication skills in English; knowledge of a foreign language is a plus.
Benefits
Interview rounds & assessments:
Table for Two:
A brief chat with one of our Recruiters to assess your foundational competencies and provide an overview of TerraPay.
Beyond the Bio:
A discussion with an SME or the RM to evaluate your role-specific knowledge, problem-solving abilities, and gain a deeper understanding of the company and team dynamics.
Manager Meetup:
A comprehensive discussion about the role and responsibilities, expectations, and mapping out potential career growth.
Why TerraPay:
TerraPay is a global money movement player on a mission to build a borderless financial world. We believe payments should be instant, reliable, transparent, seamless, and fully compliant.
Registered and regulated across 31 global markets, we are a leading payments partner for banks, mobile wallets, money transfer operators, merchants, and financial institutions.
We are proud to be a twice-certified Great Place to Work and were featured in the 2023 CB Insights Fintech 100 and the 2024 Financial Times 1000 lists.
Read more about TerraPay here.
Our culture & core values:
At TerraPay, we don’t just talk about our values—we live by them. Humility, ownership & responsibility, entrepreneurship, global citizenship, and trusting empowerment are the principles that guide everything we do. If you’re looking for a career that offers abundant opportunities for innovation and a culture of excellence, TerraPay is the place to be.
With comprehensive healthcare benefits, cab facilities for our India-based employees, and a generous leave policy, we’ve got you covered. Join us in one of our 10 offices worldwide and collaborate with a diverse team representing 40+ nationalities.
Explore more vacancies here.
Click here to see what our employees feel about TerraPay.
Stay connected with TerraPay on LinkedIn.
