Senior Associate OTC- Dispute Resolution (US)

• Ensure invoice disputes are handled professionally and promptly, adhering to all necessary guidelines.
• Research results must be well-supported and documented; dispute re-assignments should be properly managed.
• Collaborate with other departments and subject matter experts during the review process.
• Assign dispute statuses accurately for visibility.
• Use and manage the Root Cause Platform correctly.
• Maintain excellent internal and external customer service.
• Process credits and debits according to guidelines.
• Drive continuous improvement.
• Manage and resolve stretch assignments and special project work.
• Proactively identify and resolve issues before dispute creation.
• Identify root causes of disputes and collaborate with teams to solve and prevent future disputes.
• Handle high-level account and project assignments as needed.
• Ensure Global QC is maintained.
• Track and report departmental KPIs.
• Participate in training for departmental new hires.
• 85%: Review, research, distribute, reassign, and resolve invoice disputes; process credits and debits; document and update disputes in GetPaid.
• 10%: Critical analysis and decision making.
• 5%: Participate in one-on-one sessions, continuous improvement activities, ongoing training, and other departmental support tasks, including special project

• High School Diploma.
• Business Administration or Finance-related student or graduate.
• At least 2 years’ experience in Credit & Collections and/or Dispute Management.
• Critical Thinking, Results-Oriented, Teamwork.
• Analytical/Technical Expertise (knowledge of collections and disputes), Communication & Influencing (clear oral and written communication, stakeholder engagement).
• Technical Knowledge:Excel, Power BI, Cloud Database.
• Systems Knowledge: GetPaid, SAP, HighRadius.
• Financial Control and Compliance: Understanding of financial transactions (statements, invoices, debit and credit notes).
• Operational Excellence: Continuous Improvement and time Management.
• Strong oral and written communication skills for sharing data and information at all business levels.
• Leadership & Management Effectiveness: Works well under pressure and in a deadline-oriented environment. Models winning behavior and a positive attitude.
• Builds Relationships: Actively develops strong relationships across the unit and with other departments.
• Impact and Influence: Applies effective questioning, communication, and influencing skills to share insights, commit stakeholders to action, and promote continuous improvement.
• Physical Demands: Sitting for long periods of time

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