About This Role
Job responsibilities:
Senior Business Analyst will be supporting the CAE AirCenter Operations Control team by participating implementation and other projects globally. Team members are part of a techno-functional team specialized in implementing and delivering Operations Control – Movement Manager & Recovery Manager Ops and other solutions / modules as part of the AirCenter suite for various airlines.
Senior Subject Matter Expert will participate onsite customer visits and is expected often to conduct more complex customer discussions by him/herself. Typically, Senior level (BA) SME can be primary SME on project (implementation, upgrade, customer project etc.) and typically does not have any more senior BA supporting on day-to-day activities.
Delivery Business Analyst will also be the Subject Matter Expert on these solutions and will be involved in training airline analysts on the tools and processes.
Senior SME: Works collaboratively in a team environment with project managers, account managers, implementation and development resources to meet customer expectations regarding solution implementation, issue resolution during solution adoption phase, and resolution of maintenance issues / service requests postproduction cutover.
• Will lead the data gathering & loading process prior to solution implementation phase.
• Will perform data validation checks in the context of their specific solution area at all stages of solution implementation and delivery
• Will perform installation of their specific solution and its associated modules and also ensure integration of their solution with other internal and external third-party products. Set up and validation procedure and tasks vary between technical and business SME as well as between different solutions.
• Will identify the best practices adopted by customers during the interactions and communicate the same to Solution Management teams to enhance their respective Solution area
Evaluate business processes, anticipate requirements & help identify areas for improvement, and help develop and implement appropriate solutions.
Duties vary depending on if person is Business Subject Matter Expert or Technical Subject Matter expert.
Business SME: specific knowledge depends on the product supported. In general, Senior level BSME will support customer facing implementation projects, CR implementations and upgrades individually without support (on day-to-day basis). They are comfortable to guide customers on best business practices, they can train full solution, all features and functionalities. Normal expectation is that BSME has relevant Aviation experience and practical experience on the solution area they are hired to work on.
Preferred Exp/Skills:
Business SME: specific knowledge depends on the product supported. In general, Senior level BSME will support customer facing implementation projects, CR implementations and upgrades individually without support (on day-to-day basis). They are comfortable to guide customers on best business practices, they can train full solution, all features and functionalities. Normal expectation is that BSME has relevant Aviation experience and practical experience on the solution area they are hired to work on.
- Typically, SME holds a license on their relevant business area if industry so demands (or is previous license holder from the time they worked at that specific role). BSME in Ops Control area would have dispatcher experience and license (or have had that while in active dispatch role or at least 5+ years of experiences providing level 1 or level 2 support for airline operations)
- Customer-facing experience is critical, requiring excellent communication skills to address client needs effectively
- Strong ability to quickly understand and analyze problems, coupled with experience in troubleshooting, is highly valued
- Experiences with any CAE AirCenter solutions, including legacy systems, is a beneficial add-on but not mandatory
#LI-SA2
Position Type
Regular
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Opportunity Employer
CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.
If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at [email protected].
