Senior Business Analyst

Join the change. Electrify your future!
 

We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we’d like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we’ll back you every step of the way as you build your career.

Join the change.  Electrify your future.

About the role

The Senior Business Analyst is primarily responsible for providing high quality, delivery focused technical & business analysis, whilst championing the qualities and behaviors required to build a world class delivery culture.
As a core member of the Credit & Collections Platform team you will be working closely with the Product Owner, Functional Architect’s and delivery partners to bridge the gap between business and technical requirements with the goal of deploying & embedding a modern SaaS decisioning platform into the AGL Customer Markets architecture. You will be responsible for the end-to-end elicitation, management & deployment of the business & technical requirements within the workstream.
This role will be working closely with delivery partners to ensure cohesion across system dependencies including the documentation of processes, requirements, technical considerations and overseeing test outputs to ensure minimal defects throughout the development lifecycle.

What You'll Be Doing:
 

• Facilitate collaboration with stakeholders to drive the definition of objectives & requirements, influencing where appropriate to ensure best practice

• Decompose features into epics and stories (utilising I.N.V.E.S.T. best practices)

• Document detailed requirements with supporting acceptance and testing criteria scenarios

• Facilitate estimation, prioritisation, and planning workshops, identifying and managing inter-team, inter-release, and other external dependencies

• Maintain functional documentation as a suite for all platform functionality

• Define and champion the quality & governance standards across the delivery framework & internal team artefacts/processes

• Enforce adherence to our processes to ensure quality & compliance

• Foster a high-performance culture by identifying opportunities for continuous improvement

• Co-ordination of vendors and impacted business units to enable delivery of requirements

• Future thinking and preparation for Change Management, Training and Coaching readiness

What You'll Bring:
 

• 5 years experience as a Business Analyst in similar or related businesses and at least 2 years experience writing technical requirements & stories

• Experience documenting and testing decisioning engine/tables requirements

• Clear track record of successful delivery of technical/digital projects

• Demonstrated experience in the Credit & Collections industry

• Multiple instances of proficiently delivering complex, large initiatives end-to-end in a scaled agile environment

• Strong understanding of enterprise Credit and Collections, advantageous if in utilities

• Understanding of Australian Energy regulations

We’d love to see your application submitted by Friday 28 November 2025.
At AGL, we offer a wide range of benefits including:
 

• Flexible working options including hybrid work.

• Discounts on energy, telcos and solar plans.

• Participate in Energise - our reward & recognition program.

• Play an active role in our diversity & inclusion initiatives.

• Novated leasing and Electric Vehicle subscriptions.

• Access to study assistance, AGL’s share purchase plan and insurance deals.

Benefits may change over time and vary based on location.

Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is proud to be a WORK180 Endorsed Employer for All Women.

Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.

The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.

AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.

Location

Job Family Group