Everbridge is a global leader in critical communications, public warning, and enterprise safety solutions. Our technology is trusted by governments, emergency services, and enterprises worldwide to help protect people and communities during their most critical moments.
We’re currently seeking a Senior Business Systems Project Manager to join our team.
The Business Systems team owns Everbridge's core business applications, including Salesforce, NetSuite and the systems that connect to them. We partner with Finance, Sales, Legal, Procurement and other teams to deliver improvements that are well planned, well tested and well communicated.
The Business Systems Project Manager plans and coordinates delivery across Salesforce, NetSuite and our other business systems. The role blends project management with scrum master responsibilities: running the team's delivery cadence, keeping project and release trackers current, managing dependencies and risks, and making sure stakeholders know what is happening and when. This person works closely with our developers, administrators, architect and business analysts, and with business stakeholders across the company. The role is based in India, with regular overlap with colleagues in the US and New Zealand.
What you'll do:
Plan and manage Business Systems projects from intake through delivery, including scope, timelines, milestones, resourcing and dependencies.
Own the team's Smartsheet project and release trackers as the single source of truth for project status, releases and priorities.
Facilitate daily stand-ups, sprint or iteration planning, backlog refinement and retrospectives.
Coordinate release planning and readiness across Salesforce, NetSuite and integrated systems, including deployment schedules, stakeholder communication and post-release checks.
Identify and manage risks, issues and cross-system dependencies, escalating early with clear options.
Prepare clear status reports and project updates for the Senior Manager, Business Systems and business stakeholders.
Track decisions, actions and change requests, and maintain project documentation.
Coordinate with vendors and implementation partners on deliverables and timelines.
Support Smartsheet administration, including workspace organization and quarterly user access reviews.
Continuously improve the team's intake, prioritization a
What you'll bring:
4-7 years' experience in project management, ideally delivering business systems, ERP or CRM projects (Salesforce, NetSuite or similar).
Hands-on experience with Agile and Scrum practices; a Scrum Master or project management certification (CSM, PSM, PMP or CAPM) is preferred.
Advanced Smartsheet skills, including reports, dashboards and automations, or equivalent experience with tools such as Jira.
Solid understanding of the software release lifecycle, including environments, testing, deployment and change management.
Strong organizational skills, with the ability to manage multiple concurrent projects and shifting priorities.
Excellent written and verbal communication skills in English, and comfort working with stakeholders across functions and time zones.
Proactive and dependable, with a track record of following through and holding teams to commitments.
Curious and comfortable asking questions to make sure requirements, risks and impacts are fully understood.
Able to work with regular overlap with US and New Zealand business hours, including some early-morning or evening meetings.
Bachelor's degree in Business, Information Technology or a related field, or equivalent experience.
