Senior Cloud Monitoring Administrator

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.
What you'll do: Senior Cloud Monitoring Administrator in the Enterprise will be monitoring and managing IT systems across Windows, Linux, VMware, and Cloud environments. The ideal candidate should have a solid understanding of ITIL processes, strong technical expertise in SolarWinds for infrastructure monitoring, and hand-on with Splunk for log analysis and event correlation.
This is a 24x7 support role requiring proactive system monitoring, incident response, and adherence to ITIL-based Incident, Problem, and Change Management processes. Exposure to AWS, TeamCity, and network fundamentals will be considered an added advantage.
Monitoring & Incident Management:

• Act as a SolarWinds Administrator responsible for platform operations, configuration, and monitoring using NPM, SAM, NCM, UNDP, IPAM, and other modules.
• Manage Solarwinds Application patching.
• Design, tune, and manage SolarWinds alerts/Reports, thresholds, and notification policies.
• Monitor end-to-end infrastructure health via SolarWinds dashboards, reports, and real-time views.
• Perform first-line triage on SolarWinds alerts and take corrective actions to restore services.
• Manage incident lifecycle following ITIL Incident Management practices.
• Use Splunk for log analysis, event correlation, and troubleshooting.
• Identify recurring issues and support Problem Management investigations.

Server & OS Administration:

• Monitor Windows and Linux server health using SolarWinds SAM templates and custom monitors.
• Perform first-level troubleshooting, including service restarts, log review, and system health checks.
• Use iDRAC (or equivalent remote access tools) for hardware diagnostics and remote reboot operations.
• Support scheduled patching and maintenance activities in accordance with Change Management practices.

Virtualization & Cloud Support:

• Monitor VMware ESXi hosts and VMs using SolarWinds Virtualization Manager (VMAN).
• Perform initial troubleshooting for host connectivity, datastore usage, and VM availability issues.
• Support AWS Cloud monitoring, performance reviews, and cost analysis as part of hybrid infrastructure operations.

Network & Infrastructure Monitoring:

• Monitor network performance, device availability, and link utilization using SolarWinds Network Performance Monitor (NPM).
• Understand basic networking concepts such as IP addressing, routing, switching, DNS, and connectivity troubleshooting.
• Coordinate with network and infrastructure teams for escalations and root cause investigations.

What you'll bring:

• Comprehensive understanding of the ITIL framework, with hands-on application of Incident, Problem, and Change Management processes.
• Strong experience with SolarWinds, including infrastructure and network monitoring, alert configuration, and performance optimization.
• Hands-on with Splunk (SIEM) for advanced log analysis, alert correlation, and event investigation.
• Solid grasp of network fundamentals, including TCP/IP, routing, switching, DNS, and connectivity troubleshooting.
• Practical experience in Windows Server and Linux administration, including system monitoring and troubleshooting.
• Working knowledge of VMware ESXi and vCenter, with the ability to monitor and maintain virtualized environments.
• Familiarity with remote server management tools such as iDRAC for hardware diagnostics.
• Strong documentation and communication skills, with experience using ticketing and ITSM tools like ServiceNow or Jira.
• Ability to work effectively in a 24x7 support and shift-based operational environment.
• AWS Cloud monitoring and troubleshooting experience, preferred
• Exposure to CI/CD tools such as TeamCity for automation and reporting, preferred
• ITIL Foundation Certification, preferred
• Basic scripting knowledge (e.g., PowerCLI, PowerShell, or Python) for reporting and automation , preferred
• Fluency in English
• Client-first mentality
• Intense work ethic
• Collaborative spirit and problem-solving approach

How you'll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:
At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well-being, financial future, time away, and professional development. With robust skills-building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you'll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in India , visit ZS India office locations | Where we work | ZS .
Hybrid working model:
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Travel:
Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.
Considering applying?
At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.
If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
To complete your application:
Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
NO AGENCY CALLS, PLEASE.
Find Out More At:
www.zs.com