Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®!
Yext is searching for a Senior Collections Analyst to join our growing India Operations Center (IOC) as part of the global Finance Team. Reporting to the Team Lead, Collections based in IOC, this role plays a critical part in ensuring timely, accurate, and efficient collections for customers across regions. The ideal candidate will bring a strong background in collections, excellent communication skills, and the ability to work under tight deadlines, think critically to resolve complex issues, and collaborate effectively with multiple teams across the organization.
What You'll Do
- Follow on on outstanding invoices, process adjustments, advise on payment plans, and process terminations as needed in accordance with company policies.
- Reduce DSO through proactive system reviews and the timely investigation and resolution of discrepancies or customer issues.
- Work closely with Revenue Operations to ensure complex enterprise and partner contracts are set up correctly in our systems and adhere to policy standards.
- Collaborate with Deal Desk, Sales, Legal, and other internal teams (including U.S. based stakeholders) to address collections-related inquiries and issues
- Respond to internal and external inquiries regarding collections and contracts and build strong working relationships with global teams.
- Participate in system enhancements, including scoping, testing, and documenting new billing and collections processes.
- Assist with monthly and quarterly close activities, reporting, and variance analysis.
- Support external audits by preparing required documentation and providing timely responses during quarterly and annual reviews.
- Provide training and knowledge sharing with junior IOC team members as needed.
What You Have
- BA/BS degree in Accounting, Finance, or related field.
- 4+ years of experience in Billing and Collections or other accounting related fields.
- Experience with Salesforce, Zuora, Netsuite or equivalent systems is required.
- Flexibility to overlap with U.S. time zones (primarily EST) is required during critical close periods and to support cross-regional collaboration.
- Strong Excel skills; proficiency with MS Office Suite.
- Ability to multitask, prioritize work, and meet tight deadlines in a fast-paced environment with a proactive approach to problem-solving.
- Excellent written and verbal communication skills.
- Strong attention to detail, time management, and organizational skills.
- Comfortable working independently and as part of a remote, globally distributed team.
- This role will be based out of our Hyderabad office and will require regular in-office presence, with remote flexibility available in line with company policy.
- Prior experience working in an international business environment.
Bonus Points
- Background in SaaS industry billing and collections practices.
Perks and Benefits
At Yext, we take pride in our diverse workforce and prioritize creating an engaged and connected working environment. Our ambitious mission is to transform the enterprise with AI search, and we know that to achieve that, we need a global team of innovators, visionary thought leaders, and enthusiastic collaborators passionate about making a meaningful impact in the world and contributing to an extraordinary culture.
We believe that people do their best when they feel their best — and to feel their best, they must be well-informed, fuelled, and rested. To ensure our employees are at their best, we offer a wide range of benefits and perks, including:
- Performance-Based Compensation: We offer an attractive bonus structure and stock options for eligible positions.
- Comprehensive Leave Package: Our leave package includes Paid Time Off (PTO), Parental Leave, Sick Leave, Casual Leave, Bereavement Leave, National Holidays, and Floating Holidays to ensure a healthy work-life balance.
- Health & Wellness Offerings: We provide medical insurance with 7L coverage, including enhanced parental and outpatient department (OPD) coverage for you, your spouse, two dependent children, and two parents (as applicable and subject to eligibility requirements).
- Relocation Benefits: We offer relocation assistance and an allowance to eligible candidates to help ease your transition.
- World-Class Office & Building Amenities: Our office has a top-notch infrastructure, including gaming rooms, a plush pantry, and breakout areas.
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Yext is committed to building an inclusive and diverse culture where every person is seen, heard, and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.
