Amazing Opportunity and Great Place to Work!
Seeking an expert in system configuration, custom work order management, and comprehensive testing to ensure system processes are validated before go-live.
Our story
At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”
Our Values:
Champion People – be empathetic and help create a place where everyone belongs.
Grow with purpose – Be inspired by our higher calling of improving lives.
Be Alight – act with integrity, be real and empower others.
It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com.
About the Role
The Senior Configuration Business Analyst captures, documents, evaluates, and translates client requirements into functional and technical solutions for Alight's claim systems. They advise clients on best practices, configure systems, and perform comprehensive testing before implementation.
Responsibilities
- Reviewing client leave and disability policies, documenting client requirements, and translating needs into the business requirements documents. Writing clear and concise business requirements ensuring that requirement statements are complete, consistent, comprehensible, feasible, unambiguous, traceable, and verifiable
- Identifying process gaps or risks and providing Alight best practices, and data-driven solutions to the client. Leading the client through the Alight claims system including workflows and system demonstrations.
- Discussing employee and employer communications and obtaining redlines and client approval; implementing and configuring agreed upon versions.
- Conducting and improving test matrices, executing test scenarios, addressing configuration gaps, resolving issues, and securing client approval for user acceptance testing. Managing development tickets, client standups, and defect fix support.
- Maintaining accurate and timely delivery commitments in project tracking tools approved by management. Aligning custom configurations and development to the Alight development release schedule.
- Improving existing internal processes by studying current practices, identifying bottlenecks, and recommending efficient solutions. Collaborating with all internal and external stakeholders.
- Supporting enterprise-level analysis responsibilities including planning and scoping interdependent activities and leading senior business stakeholders to make informed decisions.
- Demonstrating a deep understanding of the business and business process, including building great partner relationships with key business stakeholders.
- Leading and supporting the efforts of other business analysts including coordination and oversight of the work of other business analysts. Providing strategic consultative leadership to drive solution design decisions, prioritization tradeoffs, and stakeholder alignment.
- Influencing feature-level vision and shapes deliverables through successful backlog partnership with Product/Technology.
- Serving as a functional escalation point and ensures timely resolution of issues requiring senior functional engagement.
Requirements
- Possess Bachelor's in appropriate field of study or equivalent work experience. Having Leave of Absence and Disability knowledge is advantageous in this role.
- Have experience producing high-quality documentation artifacts (process flows, use cases/user stories, traceability) and working with Agile methodologies. Demonstrate Knowledge in enterprise systems (Workday, Smartsheets, Jama, Jira). Have IIBA CBAP certification or equivalent.
- Demonstrate expertise in stakeholder management, including influencing and negotiation across business and technology leadership.
- Be an organized, analytical problem solver with impressive accuracy, follow-up, and inquisitive skills.
- Demonstrate successful time-management with the ability to work in a busy environment and manage multiple simultaneous priorities.
- Have compelling risk/issue leadership, identifies blockers early, escalates effectively, and drives cross-team resolution.
- Display dynamic written and verbal communication and documentation.
- Be able to take on more complex, high-profile projects that require multiple integrated systems with new customer-specific requirements.
- Demonstrate an ability to proactively manage multiple stakeholders across several departments to agree upon and deploy solutions.
- Have ability to provide consultative direction regarding technology or process solutions to help internal and external stakeholders understand options to meet requirements.
Alight requires all virtual interviews to be conducted on video.
Flexible Working
So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.
Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Inclusion
We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [email protected].
Equal Opportunity Policy Statement
Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Salary Pay Range
Minimum :
90,000.00 USDMaximum :
155,000.00 USDPay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
