Senior Content Analyst - Mandarin

Role Profile

The London Stock Exchange Group (LSEG) is a leading provider of business and financial information on public and private companies globally. The Sustainable Investment data operations team provides Environmental, Social, and Governance (ESG) data that is designed to measure the performance of companies demonstrating specific ESG practices.

We are hiring Senior Content Analyst – Mandarin to join our team in Kuching, Malaysia. This is a critical function in the Sustainable Investment team, ensuring quality of ESG data used by the investment community to incorporate ESG aspects into investment decision making and stewardship. We are looking for individuals with very high attention to detail and who can work under strict delivery timelines. Our ESG Senior Analysts are responsible for managing data quality for ESG data on a growing universe of companies and for ensuring quality and accuracy in all our Sustainable Investments ESG product offering. Besides ESG data collection, you are encouraged to be proficient in our ESG methodology and shall be involved in various training and guidance discussions. They should also handle queries and provide expert advice on specific content knowledge relating to quality concepts and techniques to drive improvement activities within the data collection team and Service & Quality groups.

Duties & Responsibilities

• Review and perform quality checks on ESG data collected from multiple information sources including annual reports, sustainability reports, websites, and other filings of publicly traded companies.
• Take ownership for data quality, accuracy, timeliness and completeness within the team and set efficient and effective implementations to meet the standards of quality, completeness and timeliness.
• To carry out data analysis or specialized tasks related to the ESG dataset.
• To tackle the responsibility of resolving client queries in a timely manner, with very high standards of quality of response and customer satisfaction.
• Identify and suggest ideas for reducing the effort spent on data collection and analysis by using automation or by process optimization.
• Develop and maintain real time methodology guidance and quality manuals.
• Work efficiently with peers, leads, and manager – both within the team as well as other teams in multiple time zones.
• Use technical and financial knowledge to make improvement to current data offering.

Qualifications

• Bachelor’s degree or equivalent experience.
• Excellent reading, writing and spoken English and Mandarin language skills, to review data in both languages on daily basis.
• Strong interpersonal skills.
• Excellent analytical skills and ability to work independently with a high degree of ownership.
• Ability to meet strict weekly timelines and quality standards established by the department.
• Ability to drive key initiatives and bring process improvements into day-to-day operations.

Preferred Skills

• Experience with ESG factors and sustainability.
• Experience in client service handling and training.
• Additional language skills would be an added advantage.

This role is on blended work model with 3 days working in office and 2 days remotely.

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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