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FI Reference team is responsible for collection, maintenance, analysis and dissemination of high-quality reference and pricing content for Fixed Income clients using Workspace, DataScope and other products.
The profile pertains to project deliveries and working on pivotal initiatives to either onboard content or migrate existing content.
FI Reference group covers vast asset classes within Fixed Income, - International Bond market consisting of non-securitized Eurobonds and Global USD debt. Market instruments including Government & Corp Bonds, - Domestic markets for non-securitized Fixed Income securities in North America, Great Britain & Ireland. The Service team will handle queries that are posted for Content.
Purpose of this role is to use expertise, skills and specific knowledge within the FI Reference content to provide explanation, mentorship and make vital corrections/improvements in the content to support client queries/concerns. This role which requires advanced knowledge of Terms and conditions. The incumbent will be responsible to analyze client queries, share results and suggest improvement areas and play active role in reducing data corrected SRs and overall customer experience. Active and successful collaboration with various internal teams from business representatives to development teams is central to the role. This role will suit candidates who are technically minded and self-driven, with a thirst for discovering new areas and applying technical and content knowledge to new data. The successful candidate is encouraged to work on new data implementation with mentorship.
Role Responsibilities
-Reciprocate the queries received through chat room, Omni channel, service cloud and on emails
-Conduct detailed investigation and respond if it is a search and explanation queries and make basic corrections in case of DC cases which require short time to fix.
-Liaise with Production teams to get queries resolved.
-Gathering, analyzing and applying information to existing databases; supporting the development of new databases
-Ensures effective communication of information relevant to own area of responsibility re: changes, developments, news.
-Have a detailed understanding of C2C standards and conduct audits from time to time and uphold those standards with the team.
-Ensures the quality and time-efficient production of financial information to F&R (Refinitiv) products.
-Responds to data queries from both internal and external clients and provides support to collaborators.
-Facilitate problem solving on data and product issues, including database infrastructure and maintenance procedures knowing who to involve and when.
-Works with and involves cross functional teams to provide Root Cause Analysis to identify solutions in problem areas.
-Identifies potential data improvements and consults with content Specialist for possible implementation.
-Effectively maintains and manages relationships with internal and external customers.
-Contribute to RCAs to be provided to the quality team
-Liaise with other SMAs in the SMA forum to seek efficiencies in work practices or achieve automation by finding opportunities.
-Research new and review existing sources to ensure that quality, timeliness and completeness scores are improved.
-Train new members of staff; provide product and/or database training to staff members
Required Skills and Experience
-Knowledge of Fixed income T&C's and Municipal Content is desirable.
-Excellent timekeeping, ability to work to deadlines and manage under pressure is a must.
-Excellent communication skills, oral and written, including customer-focused behaviour and ethics.
-Precision, thoroughness, customer management skills.
-Excellent problem-solving skills.
-Individual accountability and team ethic.
-Knowledge on the working of service cloud and incident management.
-Strong interpersonal and communication skills are essential, as is an ability to work under the -pressure of tight deadlines.
-Knowledge on Service metrices and different parameters.
-Knowledge on Financial markets, with strong focus on Bonds and cash instruments
-Experience with writing documents and crafting MOWs for effective content management
-Ability to work effectively within a team environment.
-Proficient with MS Office applications especially MS Excel, Power BI, Reporting on Sales force.
Career Stage:
Senior AssociateLondon Stock Exchange Group (LSEG) Information:
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
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