Customer Success Associate - Large corporates (Partner's Payroll)

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Designation: Customer Success Associate - Large corporates

Location: BKC, Mumbai

Payroll: Partner's Payroll

Key Responsibiities

• Act as the primary point of contact for assigned customers and drive utilization rate for each contract by working closely with respective sales team member
• Identification of cross selling and upselling opportunities in each account
• Monthly sharing of mis/utilization statement with the clients
• Respond to client queries and issues efficiently within defined TAT via email or calls and troubleshoot problems effectively
• Guide new clients through the onboarding process, ensuring smooth setup and a positive experience
• Build and maintain strong, long-term relationship to drive customer satisfaction and retention
• Understand D&B product suites in order to pitch relevant reports as per customer requirement
• Creating complete structure of hierarchy for all existing accounts pertinent to D&B business
• To oversee the accounts receivable process, including invoice generation, tracking payments, and rigorously following up with customers on outstanding balances.
• Review and process invoices in alignment with internal policies and maintain accurate records of billing information and payments received.
• Maintain up to date records of client interactions, account statuses and transaction histories.
• Collaborate with internal teams such as finance and product to ensure customer success

Key Requirements

• Graduate with a minimum experience of 4+ years
• Proficiency in Excel

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