The Senior Customer Compliance Security Specialist will focus on building customer trust through information sharing about Cloudflare's security program, responding to customer security queries, contributing to documentation, and automating processes. Strong collaboration with Sales, Legal, and internal teams is essential, along with a thorough understanding of compliance regulations.
Available Locations: Lisbon, Portugal or London, UK
The Team
You will join the Customer Compliance Team, which is focused on building trust with customers through sharing information about Cloudflare's security program and policies. We assist our Customers, Sales teams, and Legal teams to understand Cloudflare's security posture. You will develop into an SME via continuous research and learning about Cloudflare's products, services, infrastructure and security measures, and use that knowledge to help our team meet Cloudflare's goals.
We guarantee that you will be challenged and have room for growth on our team!
What you'll do
- Contribute to public-facing documentation in the form of white papers, customer-facing policies, and other resources that can be shared with customers on security overviews, SOC 2, PCI DSS, ISO 27001, and other security/compliance topics
- Develop and maintain answers to common customer questions about Cloudflare security, compliance certifications, and evolving privacy/security regulations
- Respond to customer requests including contributing to RFPs, completing security questionnaires, and meeting with customers to answer their security questions.
- Streamline or automate current processes to deliver responses to customer questions more efficiently.
- Be the first point of contact and subject matter expert in the region in all relevant Customer Security Compliance issues.
- Assist legal with security and privacy terms in contract negotiations.
- Leverage your expertise to enhance existing processes.
Examples of desirable skills, knowledge and experience
- 5-10 years of experience in security compliance. Audit management, contracting, and consulting experience are preferred. Ability to work cross-functionally with internal stakeholders across many teams including Sales, Legal, Product, and Engineering
- Work efficiently as part of a team and independently in a fast-paced, high-volume environment.
- Strong English communication and writing skills, including presentations and organizing and publishing content for public web pages
- Familiarity with Salesforce, Jira, and RFP/deal management tools is a plus
- Knowledge of privacy principles and regulations a major plus
Similar Jobs at Cloudflare
Cloud • Information Technology • Security • Software • Cybersecurity
The Trade Compliance Specialist will develop and standardize compliance processes, lead automation initiatives, ensure adherence to trade laws, and support strategic projects within Cloudflare's Global Trade Compliance team. Responsibilities include collaborating on process improvements and training, maintaining trade data integrity, and facilitating knowledge-sharing to enhance operational efficiency.
Cloud • Information Technology • Security • Software • Cybersecurity
As a Network Services Solutions Engineer, you will guide clients through solution design, drive Proof of Concept stages, collaborate with sales partners to achieve goals, and support technical discussions on Cloudflare's network offerings. You will be responsible for designing optimized connectivity solutions based on client requirements, writing blogs, and engaging in public speaking.
Top Skills:
Tcp/Ip,Bgp,Ospf,Rest,Json,Python
Cloud • Information Technology • Security • Software • Cybersecurity
As a Red Team intern, you will contribute to the Red Team by developing innovative strategies, collaborating with teams, and learning about adversary techniques and vulnerabilities. You'll work on projects that enhance Cloudflare's security posture, participate in skill development workshops, and present your work to the company.
Top Skills:
ProgrammingScripting
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
