Lead a post-sales team to ensure customer satisfaction by providing after-sales support for automated test equipment and identifying solutions to improve production efficiency and hardware debugging.
Job Summary & Responsibilities
Job Duties and Responsibilities:
1. Lead the local post-sales team to achieve positive customer experience leading to highly satisfied customers in the usage of our products.
2. Provide after-sales service support for Advantest’s advanced automated test and handling equipment such as installation, acceptance, upgrading, etc.
3. Provide solutions and improvement in Production efficiency and support Test operations in achieving optimized equipment utilizations
4. Identify Assist/Lead technical projects/problem resolutions for customers.
5. Identify opportunities for solution business in collaboration with Service Sales team.
6. Ensure deliverables in service contracts are met.
7. Provide technical inputs to factory for product improvements/new designs.
8. Provide consultancy services to customers for equipment performance improvements.
9. Assist/Lead equipment integration to customer’s factory automation systems.
10. Provide Engineering and Technical support such as debugging test programs and test hardware.
11. Build effective internal relationships with colleagues; work both inter-departmentally and cross-functionally as needed for project assignments.
Preferred QualificationsResponsible for account management in providing post-sales customer support services or field servicing to company’s local and overseas customers. Customers support services or field service servicing include Production Yield Improvement, Test Program Debugging, Installation, Relocation, On-site remedial, field change orders (FCO), etc.
Similar Jobs
Information Technology • Consulting
As a Senior Software Engineer, you will develop applications for Work Order management in ServiceNow, ensuring proper CMDB binding and collaborating with stakeholders to enhance functionality.
Top Skills:
CsmFsmMid ServersRest ApisServicenow
Artificial Intelligence • Big Data • Logistics • Machine Learning • Software • Transportation
As a Senior Customer Engineer, you manage technical relations, design solutions, deploy AI workflows, mentor peers, and ensure system integration for enterprise clients.
Top Skills:
ClaudeJavaLanggraphLlmsOpenaiPythonRubySQL
Cybersecurity
The Senior Customer Solutions Engineer acts as a technical advisor for Sysdig clients, driving customer onboarding and adoption of cloud security solutions while addressing client needs and challenges.
Top Skills:
Cloud PlatformsHelmKubernetesLinuxTerraform
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
