Role: Senior Data Product Manager
TBH#:
Location: Pune, India
Are you a proactive leader who expertly combines strategic vision with hands-on ownership to drive data products from concept to delivery? Join Zendesk's Enterprise Data & Analytics team—a high-performance group dedicated to building a simple, scalable analytics foundation that supports Zendesk’s growth to a $3 Billion company.
Our business relies on multiple third-party applications embedded within our customer data flows, each generating unique and valuable data. We need a leader to own, manage, and scale these data integrations, making them useful and accessible for analysts and applications alike.
What you'll do every day:
Take full ownership of the customer data lifecycle from third-party applications, overseeing everything from data ingestion to integration and end-user consumption.
Collaborate closely with business teams, product owners, analysts, engineers, and other stakeholders to understand and translate data needs into practical, scalable solutions.
Prioritize and manage data integration requests, developing processes to meet demand efficiently.
Champion integration solutions to ensure they deliver value, maintain data quality, and evolve with business needs.
Engage users proactively to anticipate their needs and drive deeper insights.
Maintain strong data hygiene, governance, and management practices.
Develop operational playbooks and runbooks to ensure consistency, scalability, and resilience across data pipelines.
Develop and implement automated validation and transformation processes to scale the reporting layer effectively.
Communicate progress and updates clearly to both technical and non-technical audiences.
Own and manage the Agile development process for your data product initiatives, including maintaining Jira scrum boards, facilitating sprint planning, tracking progress, and coordinating cross-functional team collaboration.
Own and maintain a transparent and actionable product roadmap.
What you bring to the role:
A highly self-motivated, action-oriented leader passionate about driving impactful data products.
Exceptional communication skills with the ability to listen deeply, understand diverse business requirements, and translate them into actionable data solutions.
Proven track record collaborating across multiple teams and managing complex project intake, blockers, and delivery workflows.
Experience managing Agile workflows, including running scrums, managing sprint boards, and using Jira (or similar tools) to track progress and facilitate team collaboration.
Experience documenting schemas, data models, and data dictionaries thoroughly.
Strong process-oriented mindset and organizational skills to manage multiple stakeholders and priorities effectively.
Hands-on experience with relational and columnar databases (e.g., Snowflake).
Deep understanding of data modeling, data architecture, design patterns, and integration strategies.
Intermediate to advanced SQL skills with comfort working on structured data, entity-relationship diagrams, and analytical database concepts.
Familiarity with major SaaS platforms (e.g., Salesforce, Zuora, Oracle, Adobe) and related data import/export concepts.
7+ years of total professional experience, including at least 4 years in data product management or a similar role. Our ideal candidate has prior experience in data engineering and has transitioned into data product management, combining technical expertise with product leadership.
Bachelor’s Degree or equivalent
About Zendesk
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
