Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Architect and evolve our OpenStack environment
Linux configuration and troubleshooting
Design and maintain availability zones
Collaborate with other architects and engineers on the design/deployment of our OpenStack environment
Collaborate with engineers to troubleshoot, test, and build the platform
Work across teams to provide feedback and guidance in the evolution of platform support
Understand cluster requirements with evolving customer needs; design and implement solutions meeting those requirements
Create and document processes and procedures through comprehensive testing
Effectively communicate with cloud tenants as required
Be willing to participate in an on-call rota
*This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States.
Qualifications:4+ years of experience designing and maintaining OpenStack networking including OVS/OVN, and interfacing with hardware networks
5+ years of experience with Linux configuration and troubleshooting
Strong client service orientation and ability to maintain positive partnerships
Solid understanding and hands-on experience of OpenStack core services such as Neutron, Nova, and Cinder
Detailed knowledge of one of the public clouds
Experience with Containers
Automation using tools such as Ansible, Puppet, BASH, and Python scripting
Excellent planning and problem-solving skills
Organized, with a track record of managing complex projects
Ability to work with internal developers to collect feedback, prioritize tasks, and manage the engineering backlog
Willingness to roll up your sleeves and help out with hardware and software issues
Certified OpenStack Administrator or equivalent experience
Strong communication skills and ability to interact with other platform architects
Membership and active participation in the OpenStack community and core projects
Familiarity with Infrastructure Automation
Familiarity with Kubernetes
Familiarity with Data Center design, including server hardware, rack diagrams, power, and cooling requirements
Strong OpenStack networking skills
Strong Cisco networking skills
Knowledge of monitoring and performance tools such as Prometheus, Grafana
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
