Lead ServiceNow platform operations: analyze workflows, optimize tools/processes, support upgrades/testing, gather cross-functional requirements, drive automation and license cost reductions, ensure compliance, and manage reporting and demand forecasting.
Requisition Number: 2345471
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Business Segment/Department
Enterprise Enablement Platform Services
To analyze workflows, optimize tools/processes, support technical upgrades, and serve as a bridge between engineering teams and business users while promoting automation, cost optimization, and compliance across the ServiceNow ecosystem.
Primary Responsibilities:
Required Qualifications:
Preferred Qualifications:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Business Segment/Department
Enterprise Enablement Platform Services
To analyze workflows, optimize tools/processes, support technical upgrades, and serve as a bridge between engineering teams and business users while promoting automation, cost optimization, and compliance across the ServiceNow ecosystem.
Primary Responsibilities:
- Analyze workflow challenges and identify inefficiencies in tools, processes, or data
- Perform technical testing during system upgrades, patches, and platform releases
- Gather requirements from cross functional teams and translate them into technical, automatable solutions
- Act as a liaison between engineering teams and end users to ensure clarity and alignment
- Promote and evangelize the ServiceNow Platform and build strong partnerships with instance owners across the organization
- Drive cost reduction initiatives by identifying unused, duplicate, or oversized licenses
- Monitor compliance to ensure proper usage aligned with contractual and regulatory requirements
- Manage reporting and demand forecasting, including inventory tracking and modeling future licensing needs
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- 6+ years of experience in technical analysis, system support, or platform operations
- Experience analyzing workflows, optimizing processes, or supporting enterprise platforms
- Solid understanding of ITSM processes (Incident/Problem/Change/Request)
- Basic ServiceNow familiarity with willingness to perform light development tasks
Preferred Qualifications:
- Experience with ServiceNow administration, configuration, or scripting
- Experience with testing activities during upgrades or patch cycles
- Understanding of licensing models and cost optimization strategies
- Proven ability to build automation or assist in low code/no code development
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Top Skills
Servicenow,Itsm,Low-Code/No-Code
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