Senior Director, Operations

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

• Serve as the primary point of contact for assigned banking client accounts

• Build and maintain strong C-level relationships with client stakeholders

• Conduct regular client meetings, business reviews, and strategic planning sessions

• Ensure exceptional client satisfaction and retention

• Oversee end-to-end facility management services including Hard services (HVAC, electrical, plumbing, fire safety) Soft services (cleaning, security, catering, landscaping) Space planning and workplace optimization Energy management and sustainability initiatives

• Monitor service level agreements (SLAs) and KPI performance

• Lead incident resolution and crisis management

• Identify opportunities for service expansion and contract growth

• Develop and present proposals for additional services

• Collaborate with sales teams to secure new business opportunities

• Conduct market analysis and competitor benchmarking

• Manage P&L responsibility for assigned accounts

• Develop and monitor budgets, forecasts, and financial reports

• Optimize cost efficiencies while maintaining service quality

• Process invoicing and manage contract negotiations

• Ensure compliance with banking industry regulations and security requirements

• Maintain knowledge of financial services compliance standards

• Implement risk mitigation strategies

• Coordinate vendor management and due diligence processes

• Bachelor's degree in Business, Engineering, or related field

• 5-8 years of experience in facility management or account management

• 3+ years of experience serving financial services/banking clients preferred

• Strong knowledge of integrated facility management services

• Understanding of banking operations and regulatory environment

• Exceptional client relationship management skills

• Strong business acumen and financial analysis capabilities

• Excellent communication and presentation skills

• Problem-solving and crisis management expertise

• Project management capabilities

• Team leadership and vendor management experience

• MBA or relevant professional certifications (CFM, FMP, PMP)

• Experience with workplace transformation and change management

• Knowledge of sustainability and ESG initiatives

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.