Senior Engagement Manager

While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth.
If working in an environment that encourages you to innovate and excel, not just in professional but personal life, interests you- you would enjoy your career with Quantiphi!

Quantiphi is an award-winning AI-first digital engineering company driven by the desire to reimagine & realize transformational opportunities at the heart of the business. We arepassionate about our customers & obsessed with problem-solving to make products
smarter, customer experiences frictionless, processes autonomous & businesses safer.
We put together a wide array of solutions that help businesses build AI products, find &
retain high-value customers, improve operating efficiency & reduce risk across several
industries including but not limited to Healthcare, Insurance, Media, Retail, Manufacturing, &
Consumer Products & are in partnership with Google Cloud, AWS, NVIDIA, Looker, Snowflake,
SAP & Tensorflow.

For more details visit: https://www.quantiphi.com/

Job Summary
Role : Senior Engagement Manager, Applied AI
Experience : 14 Years+
Work location : Mumbai / Bengaluru
As a Senior Engagement Manager, you will be responsible for heading and managing the
Applied AI customer engagements , delivery efforts in a B2B environment for Customer
service teams of various organizations. The Senior Engagement Manager plays a crucial role
in driving client success and ensuring the successful delivery of AI projects. This involves
cultivating strong client relationships, providing technical leadership, and managing
customer communications to ensure satisfaction. They are also responsible for establishing
robust project management frameworks, overseeing the entire project lifecycle, and
proactively resolving delivery issues and technical obstacles. Furthermore, this role
demands effective team leadership, including developing team skills, guiding team
members through technical challenges, and fostering a high-performing team
environment.

Client Management:
● Managing customer communication, relationships and escalation management,
and driving customer satisfaction
● Drive Delivery led growth by guiding the client on technology evaluation, technical
thought leadership and direction.
● Constantly sync with the Technology & Business team to align on business priorities,
and plan for long term and short-term architecture goals.
● Showcase thought leadership on technology roadmaps, agile development
methodologies and best practices.
Project Delivery:
● Defining and building the project management disciplines, the processes,
governance framework, technology baseline, conflict management, resource
management, and associated reporting.
● Ensure successful and timely delivery of AI projects by being accountable to deliver
as per Service Levels agreements.
● Guide the Engagement Managers on aspects related to Project Management, Client
Management and Resource Management. Should be able to build a strong
performing team.
● Ensuring prompt identification and resolution of Delivery issues or technical
objections and develop strategies to mitigate the same.
Team management:
● Work with the team to identify and qualify business opportunities. Identify key
customer technical objections and develop a strategy to resolve technical blockers.
● Ensure proper skill development of team members.
● Guide and help team members to debug and solve technical problems.
● Travel to customer sites, conferences, and other related events as required
Responsibilities:

● Excellent client communication, analytical and presentation skills.
● Ability to work with minimal supervision in a dynamic and time sensitive work
environment.
● Experience to manage a midsize team (30-50) is a must.
● Experienced in managing mid to large size data and cloud engagements / AI / ML
Solutions using GCP/AWS/Azure platforms and services.
● Problem solving mindset and ability to guide the team to resolve project issues.
● Good grasp of risk management, scope management and project profitability.

Nice to have skills:
● Experience and knowledge of critical phases of the sales process which includes
requirement gathering, sales planning, solution scoping, proposal building and client
presentation.
● Knowledge and willingness to learn and apply emerging trends in cloud, Open AI,
data science and Artificial Intelligence.

What’s in it for you?
1. The experience of working in a category defining high growth startups in the
transformational AI, Decision Science and Big Data Domain.
2. The opportunity of getting on boarded to the phenomenal growth journey and
helping the customers take the next big leap in digital transformation
3. The opportunity to work with a diverse, lively and proactive group of techies who are
constantly raising the bar on the art of translating mounds of data into tangible
business value for clients.
4. Flexible working options available to foster productivity and work/life balance.