About Us (Ensono):Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration, and cloud-native development. With certified experts in AWS, Azure, and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago. We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning. We want all new Associates to succeed in their roles at Ensono. That’s why we’ve outlined the job requirements below. To be considered for this role, it’s important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply. About Role:We are looking for an experienced Enterprise Solution Architect to join our team and grow with Ensono. If you’re excited to build relationships with senior-level technologists and solve business challenges, then Ensono can help you grow. What we are looking for:
- Experienced communicator at all levels of our client environments
- Well versed in the hosting technology landscape with 10+ years of overall experience
- Previous experience as an SA (Sales Engineer, Solutions Engineer, Solutions Architect) with a hosting service provider preferred
- Experienced with large Cloud, IaaS and Datacenter outsourcing solutions
- Ability to help create multi-tower outsourcing roadmaps
- Preferably has experience with (and certified on) hyper-scale cloud platforms (AWS and Azure)
- Comfortable with complex solutions that span multiple disciplines (hosting, network, security, storage and backup, DR, etc.)
Our focus on customer service and our experience in managing business complexity distinguishes us from our competitors. From current platforms to evolving technologies and everything in between, we deliver results for our clients by flawlessly executing infrastructure operations so our clients can focus on what they do best. We are looking for talented individuals who share this passion. Job DescriptionEnsono’s Enterprise Solution Architects (ESA) are technologists focused on optimization, stability, and transformation within the solution sets we provide. They work closely with our clients to understand their business drivers and corporate objectives. Through collaboration with internal technologists, ESAs create solutions that drive value for our clients. They also provide client and industry feedback to Ensono’s internal teams, which allows us to adjust our product and technology roadmaps. The Enterprise Solution Architect (ESA) team works alongside and supports the Operations, Sales, Consulting, and Service Management organizations to service Strategic Enterprise Clients. They lead the effort to execute transformation initiatives in the clients’ environments. ESAs also help the account teams identify opportunities to drive stability and optimization within existing accounts. As part of this, ESAs must be effective in fostering relationships, both internal and external, with an emphasis on client satisfaction. Responsibilities:
- Collaborate with their counterparts in the Operations organizations to solution strategies for existing Enterprise clients
- Provide input on incidents and problem management activities, including technical recommendations on remediation actives and RCA (root cause analysis)
- Provide technical project oversight
- Conduct solution development sessions and present technical solutions and business cases to a wide variety of audience
- Service ongoing requests from a solution design and pricing perspective
- Provide change management advisory and risk analysis
- Aid in driving stability and innovation within the client's current and future state and create solutions based on client requirements and available product offerings
- Proactive advisor for service optimization, enhancement and transformational initiatives
- Proactive analysis and recommendations for Platform capacity, service and performance improvement
- Participate in customer pricing, invoicing, and billing reviews
Requirements:
- Bachelor's degree in engineering or computer sciences
- Major Industry accreditations / certifications
- 10+ years of experience as an architect or equivalent in the hosting and network space (preferably with a service provider)
- Good understanding of Project management methodologies
- Proven experience in managing projects through the entire project lifecycle. This includes managing multiphase/multi-dimensional/multi-resource projects to conclusion while maintaining high client satisfaction
- Understanding of (and experience with) public cloud platforms (AWS, GCP, Azure) and hybrid solutions required
- Well versed in the hosting technology landscape including compute, storage, backup, network, security, DR, DevOps and IT governance
- Good understanding of the sales process for large and complex opportunities including ITO
- Resourceful and confident in Crisis and Expectation management and confident under pressure
- Has experience in technical documentation to capture solution components in a timely manner while ensuring acceptable level of detail, data integrity, and accountability
- Ability to share knowledge and expertise among various organizations within the company and to facilitate teamwork among those organizations to better serve our clients
- Ability to work in a team environment and demonstrate strong problem-solving skills
- Proficient with common office applications such as MS Outlook, MS Excel, PowerPoint and MS Visio
- Excellent organizational, interpersonal, and communication skills (oral, written and presentation)
Key Attributes:
- Independent, Self-directed, Results oriented
- Strong presentation & communication skills
- Strong empathy, self-awareness and interpersonal skills
- Able to challenge status quo in a non-confrontational way
Seniority Level:
- 10+ years of experience as an architect or equivalent in the hosting and network space (preferably with a service provider and/or cloud MSP)
Travel:
- Travel to various Ensono locations and client sites will be frequent; estimated 25% of weeks will involve travel, more in first year of role for on-boarding and client engagement.
