Senior Executive-E/BL Pre-Sales Specialist

We are looking for A Senior Executive - E/BL Pre-Sales Specialist that will handle the following :

•  Approach e/BL shippers and discuss with them potential consignees

•  Approach agreed consignees and discuss with them the ZIM e/BL solution

•  Approach e/BL shippers and discuss with them potential consignees

•  Approach agreed consignees and discuss with them the ZIM e/BL solution

•  On-board consignees by way of explaining the benefits, support their registration and the basic installations as required.

•  Make sure all parties V-Cards are updated/exchanged between all relevant parties

•  Work with the customers on applying the e/BL to all possible routes

•  On-board consignees by way of support to their registration and activation processes and the basic installations as required.

•  Make sure all parties V-Cards are updated

•  Update ZIM IT and Customer services on new onboardings

•  Provide support where needed to the customer

•  Escalate to ZIM and WAVE where needed

•  Adopt client complaints and follow up the resolution

•  Solve ad-hoc problems/transfer service issues to relevant department

•  Monitor customer performance

•  Comply with tracking and reporting requirements

You will need to have :

•  Excellent Communication in English / Local Languages

•  Minimum Graduate

•  Proven experience in sales

•  Good understanding of technical support