Senior Financial Analyst – Customer Success
Our mission at HubSpot is to help millions of organizations grow better. The Finance team plays a key role in that mission by driving operational excellence, enabling data-driven decisions, and delivering strategic insights that fuel growth. In this role, you’ll act as a trusted advisor to our Customer Success leaders—partnering across Services, Support, and Success teams to shape strategy, optimize investments, and elevate business performance through financial excellence.
- Partner with Customer Success executives to design and execute short- and long-term financial strategies that drive scalable growth and measurable impact.
- Lead annual budgeting and quarterly forecasting for Customer Success, ensuring alignment with company objectives and ROI targets.
- Deliver actionable recommendations for investment allocation, resource optimization, and efficiency.
- Build and maintain dashboards to monitor performance, including actuals vs. plan and key metric trends for executive visibility.
- Collaborate with data and operations teams to develop frameworks for measuring performance and ROI across Customer Success.
- Identify, recommend, and drive automation, AI, and best practice adoption to streamline financial processes across the Flywheel.
- Translate complex financial insights into clear, concise narratives for non-financial stakeholders.
- Contribute to continuous improvement by supporting scalable systems and cross-functional collaboration.
Required Qualifications
- 3+ years of experience in FP&A, Finance Business Partnering, or a related analytical role—ideally in SaaS, tech, or high-growth environments.
- Proven expertise supporting Customer Success or Go-to-Market organizations with performance metrics and applied financial analysis.
- Advanced analytical and financial modeling skills using Excel/Google Sheets, plus experience with tools such as Adaptive, OneStream, NetSuite, or Anaplan.
- Experience with BI tools (Looker, Tableau, Power BI) and familiarity with Allocadia preferred.
- Strong business judgment and collaboration skills, with the ability to influence cross-functional partners and senior stakeholders.
- Excellent written, verbal, and presentation communication skills—able to simplify complex topics for non-financial audiences.
- A self-starter mindset with adaptability in a fast-paced, evolving environment.
- Bachelor’s degree in Finance, Accounting, Economics, or a related field.
- Experience driving digital Customer Success performance frameworks or cost modeling.
- Exposure to AI implementation or automation in financial systems.
- Advanced qualifications such as MBA, CFA, or CPA.
- Experience in scaling FP&A functions within a global SaaS organization.
At HubSpot, we’re committed to building a diverse team and an inclusive environment where every voice is heard. If you’re passionate about partnering with innovative marketers and driving business impact through finance, we’d love to hear from you!
Pay & Benefits
The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
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