Job Description
Who we're looking for
Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relations. At Zendesk we encourage growth, innovation and believe in giving back to the communities we call home.
We are seeking a skilled and driven Web Developer with a passion for content publishing and building best-in-class digital workplace applications. In this role, you will focus on enhancing Zendesk’s intranet and search experience, helping employees easily access the information they need. You thrive in a fast-paced, multi-project environment and are motivated by creating seamless employee experiences. You have a proven background in web development, content management, and collaborating across teams to deliver high-quality solutions. Your attention to detail, problem-solving mindset, and ability to adapt to evolving priorities make you an ideal fit for our Employee Experience Applications team at Zendesk.
What you'll be doing
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Intranet Content Management & Deployment: Create, deploy, and manage intranet pages and community sections for business units, ensuring alignment to templates, style conventions, and agreed-upon timelines with user acceptance testing.
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Technical Expertise & Troubleshooting: Serve as a domain expert on the intranet tool, leading bug triage, solving issues, configuring integrations (e.g., federated search, Zendesk Suite), and working with EXS teams to implement and test new features.
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Search Implementation & Optimization: Configure and integrate Algolia Search into the intranet and other platforms, ensuring accurate data indexing, real-time updates, and optimized search relevance through ranking, filtering, and synonym management. Use analytics to monitor performance, identify content gaps, and drive continuous improvements.
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Analytics & Process Improvement: Utilize tags for analytics tracking and reporting, contribute to continuous improvement through writing runbooks, documentation, and refining operational processes.
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Cross-functional Communication & Problem Solving: Engage in functional and technical discussions, share ideas/vision, and collaborate across teams to solve sophisticated problems and enhance the employee experience.
What you bring to the role
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Solid attention to detail with excellent planning, execution, and follow-up skills.
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Demonstrated ability to lead multiple projects, priorities, and timelines in a fast-paced, evolving environment.
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Experience collaborating with globally distributed teams to deliver high-quality results.
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Dedicated to delivering an exceptional and consistent employee experience.
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Resilient problem-solver with a positive, can-do attitude, capable of navigating ambiguity and making tough decisions.
Basic Qualifications:
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BA/BS degree or equivalent experience.
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4+ years of experience in web content publishing with platforms like Wordpress, Joomla, Webflow, and/or intranet tools (e.g., Lumapps, Simpplr, Happeo).
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Hands-on experience building and maintaining content management systems (CMS) or custom publishing workflows.
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Experience working with RESTful APIs and integrating with Algolia Search API for search solutions.
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Proficiency in structuring JSON data to optimize search indexing and performance in Algolia.
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Proficiency in HTML, CSS, JavaScript, and NodeJS, with experience debugging front-end code.
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Experience with APIs, front-end frameworks, and building utilities to automate tasks.
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Familiarity with Git and version control systems.
Preferred Qualifications:
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Experience working with enterprise intranet platforms and collaboration tools in a corporate environment.
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Strong understanding and practical application of UI/UX design principles to build intuitive and user-centric interfaces.
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Understanding of search analytics tools to measure performance and user behavior (e.g., Algolia Analytics, Google Analytics, or similar).
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Knowledge of web accessibility standards and best practices for ensuring inclusive digital experiences (WCAG, ARIA).
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Experience in optimizing search performance and improving overall web performance.
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Familiarity with modern JavaScript frameworks such as React, Angular, and Vue.
Where We Work:Hybrid:
Being digital first doesn’t mean we’re digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our Pune office on a weekly basis for part of the week. The specific in-office schedule is to be determined by the hiring manager.
About Us
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.
Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.
EEO Statement
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.
Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
