Administer and optimize GTM systems (Salesforce, CPQ, marketing automation), provide day-to-day user support and ticket triage, implement enhancements and automations, maintain data integrity across integrations, create documentation and training, and collaborate with GTM stakeholders and external partners.
About Blue J
A Note on Location
The Opportunity
What You’ll be Doing
Systems Administration & Configuration
Ticket Management & User Support
Documentation & User Enablement
Automation & Process Optimization
Data Integrity & Issue Resolution
Cross-Functional Collaboration
What You Offer Blue J
Nice to Have:
What We Offer You
What to Expect in the Interview Process
How We Use AI in Our Hiring Process
Compensation
Blue J is the leading generative AI solution for tax professionals and one of Canada's fastest-growing AI companies. Headquartered in Toronto, we're a high-growth B2B SaaS company building industry-leading tax research software that helps accountants find accurate answers to complex tax questions with greater speed and confidence.
Backed by a $122M USD Series D funding round, we're scaling rapidly across North America and the UK while continuing to push the boundaries of what's possible with AI. By combining advanced technology with deep tax expertise, we empower tax professionals to work more efficiently, make better decisions, and deliver greater value to their clients.
We are excited to meet with qualified candidates and are grateful for everyone's interest. Please note that this is a hybrid position requiring applicants to be within commuting distance of Toronto for in-person meetings 1-2 times a quarter. All candidates must be eligible to work in Canada.
We're looking for a Senior GTM Systems Administrator to support and continuously improve the go-to-market systems that power Marketing, Sales, and Customer Success.
Reporting to the Senior Manager, GTM Systems, you'll own the day-to-day administration of our GTM technology stack, configuring, maintaining, troubleshooting, and optimizing the systems our teams rely on. You'll manage inbound requests, resolve technical issues, implement system enhancements, and identify opportunities to automate repetitive processes and improve efficiency.
This is a hands-on role that works closely with cross-functional teams to deliver reliable system support while enabling users through clear documentation and self-service resources. You'll play a key role in ensuring our GTM systems are scalable, well-maintained, and able to support the continued growth of the business.
- Administer, configure, and maintain Blue J's GTM technology stack, including Salesforce, CPQ, and marketing automation platforms.
- Manage user access, permissions, and overall system health across GTM tools.
- Deliver configuration updates and enhancements in alignment with established timelines and project priorities.
- Provide first-line support for system requests from Marketing, Sales, and Customer Success.
- Triage, prioritize, and resolve support requests in accordance with defined service level agreements (SLAs).
- Escalate complex issues to the Senior Manager, GTM Systems with relevant context and recommended next steps.
- Create and maintain documentation that enables users to effectively navigate and use GTM systems.
- Support users by providing guidance, documentation, and training resources that encourage self-service where appropriate.
- Identify recurring requests and develop scalable resources to improve the user experience.
- Identify opportunities to automate manual or repetitive work using system capabilities, workflows, and AI tools where appropriate.
- Continuously evaluate processes and implement improvements that increase efficiency, scalability, and consistency across GTM systems.
- Monitor system performance, investigate issues, and resolve integration or synchronization errors in a timely manner.
- Maintain accurate, reliable data across connected systems, including billing platforms and the data warehouse.
- Partner with stakeholders across Marketing, Sales, and Customer Success to understand business needs and support system improvements.
- Collaborate with the Senior Manager, GTM Systems and external partners or contractors to coordinate priorities, deliver enhancements, and maintain day-to-day system operations.
- 5+ years of experience administering Salesforce in a professional environment; Salesforce Certification is considered an asset.
- Experience working with Salesforce and connected GTM technologies, including CPQ and marketing automation platforms.
- Experience supporting GTM systems within a fast-growing SaaS organization, with an understanding of how CRM platforms integrate with billing systems, data warehouses, and other business applications.
- Demonstrated experience delivering system enhancements, configurations, and support requests in alignment with established priorities and service level agreements (SLAs).
- Experience troubleshooting and resolving system configuration, integration, and user support issues independently, while knowing when to escalate more complex challenges.
- Experience creating and maintaining clear documentation, knowledge base articles, or training resources that enable users to effectively utilize GTM systems.
- Experience identifying opportunities to automate manual processes using platform capabilities, workflows, or AI-powered tools to improve efficiency and scalability.
- Ability to manage day-to-day work independently while collaborating effectively with teammates and adapting to evolving business priorities.
- Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.
- Comfortable leveraging AI tools and emerging technologies to drive efficiency, improve workflows, and stay ahead of industry trends
- Experience with Chargebee, Agency, DocuSign, Customer.io, Gong, and/or Zendesk.
- A rare opportunity to help shape and support the systems that power the revenue engine of a fast-growing, well-funded SaaS company.
- A mission-driven culture where your work directly advances clarity, efficiency, and accessibility in tax research.
- Competitive base salary, stock options, and benefits designed to support you and your family.
- Flexibility in how you work: primarily remote, with occasional travel to our Toronto office as needed.
- A collaborative, ambitious, and supportive team that values innovation, respect, and fun.
- The excitement of a fast-growing, well-funded company with clear momentum, and the resources to back bold initiatives.
The Core Values that Define Our Culture
- We are customer-focused
- We put the team interest before self-interest
- We are pleasant and playful
- We are open to better ideas
- We move fast and fix things
We anticipate a high volume of applicants for this role and are excited to grow our team. A human will review each application and get back to you as soon as possible. We appreciate your patience and look forward to connecting with you!
Interview Process
- Chat with Natalie, Sr. TA Manager
- Meet Paul H. VP, GTM Strategy & Operations
- Meet Justin, Director of Sales Operations
- Present your case study
- Meet Ben, our CEO
We believe our strength is built on diversity of thought, and encourage candidates from all backgrounds and experiences to apply. We value inclusiveness and are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We strive to create an inclusive and accessible hiring experience for all candidates. If you need any accommodations during the interview process, please let us know in your application. Our team is dedicated to providing the necessary support and making reasonable adjustments to ensure a smooth process for everyone.
To ensure transparency, we want candidates to know that Blue J uses AI-enabled tools within our applicant tracking system to help organize applications and highlight profiles that match the key requirements for each role.
AI does not make hiring decisions.
Every application is reviewed by a member of our Talent team, and all decisions throughout the process are made by humans.
We use these tools to support efficiency and consistency, not to replace human judgment and we’re committed to a fair, thoughtful, and equitable experience for every candidate.
The base pay range for this role is $103,000 – $142,000 CAD per year.
This is a Level 4 in Blue J’s career level framework. We use levels to define the expected scope, autonomy, impact, decision-making, and experience for each role. Final compensation will be set fairly and thoughtfully based on experience, expertise, and alignment with the role’s responsibilities. While all candidates are expected to bring directly relevant experience, the top of the range is typically reserved for individuals who demonstrate exceptional depth in the role’s core competencies, a strong track record of impact in similar environments, and the ability to operate with a high degree of autonomy from day one.
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