What you will do
Provide second-line support for complex SuccessFactors incidents and service requests, ensuring timely resolution and clear communication.
Coach HRIS analysts and other team members, sharing technical knowledge and improving support capability.
Support the onboarding and development of new team members through documentation, knowledge transfer and practical guidance.
Identify recurring issues, complete root cause analysis and implement permanent fixes that improve platform stability and user experience.
Act as the technical subject matter expert for SuccessFactors Employee Central and at least one of the following modules: Onboarding, Compensation, Learning, Performance & Goals, or Time Tracking.
Translate business requirements into secure, supportable and scalable SuccessFactors designs, configurations and integrations.
Configure and administer the platform, including role-based permissions, workflows, business rules, data models, user access and system settings.
Design, test and support integrations between SuccessFactors and payroll, identity, recruitment and other enterprise platforms.
Maintain high-quality technical documentation, including configuration workbooks, integration specifications, application catalogues, support procedures and user guidance.
Troubleshoot complex system and integration issues, complete root cause analysis and coordinate resolution across HR, IT, vendors and implementation partners.
Assess SuccessFactors releases, identify business and technical impacts, coordinate regression testing and deliver changes with minimal disruption.
Monitor platform health, data quality, security and integration performance, taking proactive action where risks or control gaps are identified.
Support key annual HR processes, including performance, compensation and talent cycles, by ensuring the platform is configured, tested and ready for use.
- Stay current with SAP roadmaps, product updates and HR technology best practices, recommending improvements where they add measurable value.
Lead the technical delivery of SuccessFactors implementations and enhancements from design through configuration, testing, deployment and post-go-live support.
Partner with HR product owners, project managers and regional HR teams to define requirements, challenge assumptions and translate needs into clear user stories and technical deliverables.
Own technical design decisions and ensure solutions follow agreed architecture, security, data and support standards.
Plan and execute configuration, unit testing, system integration testing, regression testing and deployment activities.
Apply SuccessFactors best practices and automation to simplify processes, improve data quality and create solutions that can scale globally.
Manage technical risks, dependencies and defects, escalating blockers with clear options and recommended actions.
HRIS Operation Support
System Administration & Support
Implementation & Project Management
What you will bring
Significant hands-on experience (min 5 yrs of relevant experience) configuring and supporting SAP SuccessFactors in a complex, global organisation.
Deep expertise in Employee Central and strong working knowledge of at least one additional module, such as Onboarding, Compensation, Learning, Performance & Goals, or Time Tracking.
Proven experience with role-based permissions, workflows, business rules, data models, imports, APIs and SuccessFactors integrations.
Experience delivering platform implementations, major enhancements, release activity and complex data migration or remediation work.
Strong troubleshooting and analytical skills, with a structured approach to root cause analysis, testing and technical problem-solving.
A strong understanding of HR data, security, privacy, controls and data integrity requirements.
Ability to work independently, manage competing priorities and take ownership from requirement through to stable production service.
Clear communication and stakeholder management skills, with the ability to explain technical issues and options to non-technical audiences.
Current SAP SuccessFactors certification in Employee Central is preferred; certification in one or more additional relevant modules is desirable.
Experience working in Agile delivery teams and managing work through Jira or a similar platform is desirable.
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