Senior Human Resources Specialist - Professional Development & Coaching

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.
The HR Coaching function at ZS plays a pivotal role in fostering a culture of leadership growth and continuous development. Team members in this role enable the effectiveness of performance advisors across the firm, support key functional programs and tools, and provide coaching services as needed. This role blends enablement and coaching to strengthen ZS's people leadership capabilities and business outcomes.
What you'll do :
Enabling performance advisors

• Deliver timely, high-quality support to a cohort of performance advisors to enhance their effectiveness
• Guide advisors in providing actionable, evidence-based feedback, including Performance Improvement Plans (PIPs)
• Identify and support underperforming advisors while encouraging high performers to share best practices
• Use data and metrics to maintain awareness of cohort, surface insights and drive improvements in performance advising
• Log activities per program requirements and raise themes to inform advisor content, training and enablement initiatives

Supporting functional programmatic needs, tools and resources

• Lead or contribute to functional initiatives, tools, and systems with strategic thinking, strong ownership and high-quality execution
• Develop resources, materials, and communications (e.g., to enable ongoing learning and capability building for performance advisors)

Operating in a globally consistent manner

• Apply global frameworks, processes, and materials for consistent and scalable program delivery
• Partner across HR and related functions to ensure cohesive communication, alignment, and impact (taking a 'one-HR' approach)

Provide coaching services (as needed)

• Deliver leadership coaching programs to support the growth and development of current and emerging leaders

What you'll bring :

• Bachelor's degree and ~6-8+ years of relevant work experience
• Prior HR experience with a solid understanding of human and organizational dynamics
• Strong oral, written, and interpersonal communication skills, including comfort presenting virtually and in-person
• Proven ability to navigate sensitive topics with diplomacy and manage unstructured problems independently
• Demonstrated ability to deliver high-quality work in a fast-paced, deadline-driven environment
• Adaptable to change, ambiguity and evolving responsibilities
• Skilled in building trusted relationships across all levels of the organization
• Growth mindset and motivation to develop as an HR professional
• Strong collaboration skills and a holistic understanding of the organizational ecosystem
• Ability to work a hybrid schedule of three days in-office per week

How you'll grow:

• Cross-functional skills development & custom learning pathways

• Milestone training programs aligned to career progression opportunities

• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Hybrid working model:
ZS is committed to a Flexible and Connected way of working. ZSers are onsite at clients or ZS offices three days a week. Combined flexibility to work remotely two days a week is also available. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections
Perks & Benefits:
ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Travel:
Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.
Considering applying?
At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.
If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
To complete your application:
Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
NO AGENCY CALLS, PLEASE.
Find Out More At:
www.zs.com