Senior Implementation Analyst

This role is for one of the Weekday's clients

Salary range: Rs 1000000 - Rs 3000000 (ie INR 10-30 LPA)

Experience: 6+ yrs

Location: Bangalore, Pune, Mumbai

Job Type: full-time

We are seeking an experienced Senior Implementation Analyst with strong expertise in Healthcare SaaS solutions, healthcare interoperability standards, and enterprise software implementations. In this role, you will lead end-to-end implementation activities, working closely with healthcare clients, product teams, and technical stakeholders to ensure successful deployment, adoption, and optimization of healthcare technology solutions.

The ideal candidate will have a deep understanding of healthcare workflows, EHR/EMR systems, and industry standards such as HL7, FHIR, and X12. You will play a critical role in translating client requirements into effective system configurations, managing implementation risks, supporting testing and go-live activities, and ensuring customers achieve maximum value from the platform. This position requires strong analytical skills, stakeholder management capabilities, and the ability to drive successful implementations in a fast-paced, client-facing environment.

• Lead and execute implementation activities across the complete project lifecycle, from discovery and configuration to deployment and post-go-live support.
• Collaborate with healthcare clients to understand business processes, operational requirements, and implementation objectives.
• Gather, analyze, and document customer requirements to ensure accurate product configuration and deployment.
• Configure healthcare SaaS solutions based on client workflows, compliance requirements, and business needs.
• Support User Acceptance Testing (UAT), validation exercises, and issue resolution to ensure successful system adoption.
• Work closely with Product, Engineering, Customer Success, and Support teams to deliver seamless implementation experiences.
• Identify project risks, dependencies, and implementation challenges, and proactively develop mitigation strategies.
• Provide implementation best practices and strategic guidance to customers throughout the onboarding journey.
• Facilitate successful customer onboarding, training, and adoption of healthcare technology solutions.
• Build and maintain strong client relationships, serving as a trusted advisor during implementation and post-deployment phases.
• Troubleshoot functional and technical issues during implementation and coordinate resolutions with internal teams.
• Monitor implementation progress, communicate status updates, and ensure project milestones are achieved on time.
• Support post-production deployments and ongoing optimization initiatives to maximize customer success.
• Contribute to customer retention and expansion opportunities by ensuring positive implementation outcomes.
• Maintain implementation documentation, process workflows, and project records to support long-term customer success.

• 6+ years of experience implementing Healthcare SaaS solutions in enterprise healthcare environments.
• Strong understanding of healthcare operations, clinical workflows, and healthcare IT ecosystems.
• Hands-on experience working with Electronic Health Records (EHR) and Electronic Medical Records (EMR) platforms.
• Deep knowledge of healthcare interoperability standards including HL7, FHIR, and X12.
• Proven ability to manage client-facing implementation projects and stakeholder communications effectively.
• Experience gathering business requirements and translating them into scalable technical solutions.
• Strong analytical, troubleshooting, and problem-solving capabilities.
• Excellent communication and presentation skills with the ability to engage both technical and non-technical stakeholders.
• Experience supporting UAT, system validation, go-live activities, and post-implementation support.
• Familiarity with Revenue Cycle Management (RCM) processes is highly desirable.
• Exposure to healthcare providers, hospital systems, payer organizations, or health-tech environments.
• Understanding of implementation methodologies, project governance, and customer onboarding best practices.
• Ability to collaborate effectively across cross-functional teams and manage multiple priorities simultaneously.
• Comfortable working with global stakeholders and supporting customers across different time zones.
• Customer-focused mindset with a passion for delivering successful implementations and long-term client value.