About Us:
We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This position is located in Pune. You'll be working in a major tech center of Pune, India. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
To learn more about life at LogicMonitor, check out our Careers Page.
What You'll Do:
LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!
The IT Systems Engineer is responsible for architecting, securing, and scaling LogicMonitor’s global networking and enterprise infrastructure. This role owns Zero-Trust networking, Secure Web Gateway, and global connectivity across offices, data centers, and cloud environments. Beyond traditional networking, the engineer will design and implement AI-driven automation for IT, proactively identifying and solving problems before they arise. They will collaborate cross-departmentally with Security, Software Engineering, and Sales Engineering to deliver stable, secure, and forward-looking infrastructure that accelerates the business.
Here's a closer look at this key role:
- Own Cloudflare ZTNA and Secure Web Gateway end-to-end: design, policy enforcement, monitoring, troubleshooting, and Terraform-based configuration.
- Handle multiple instances of Cloudflare ZTNA, covering commercial and government infrastructure.
- Ensure compatibility and reliability of certificates and macOS networking with SWG/Zero-Trust controls.
- Architect and administer global networking across offices, data centers, and multi-cloud (AWS, GCP, Azure) environments.
- Manage Cisco switches, Fortinet firewalls, VPNs, Wi-Fi, and global remote access infrastructure.
- Implement Infrastructure-as-Code practices with Terraform and support GitOps workflows.
- Deliver and maintain network observability dashboards, SLAs, and uptime reporting using LogicMonitor.
- Partner with Security and Technical Operations to maintain compliance in both commercial and FedRAMP environments.
- Ability to work within an on-call rotation schedule and be available after hours for specialized support.
- Proactively identify opportunities for AI-driven automation within IT operations and quietly deliver solutions that reduce manual workloads.
- Draft network and infrastructure design documents, playbooks, and runbooks to guide IT Specialists in daily execution.
- Provide occasional escalation support for IT tickets while focusing primarily on architecture, automation, and strategic initiatives.
- 5+ years of IT experience in a global high-tech environment.
- 5+ years of hands-on networking experience (enterprise/global scale).
- Strong experience managing Cisco switches, Fortinet firewalls, VPNs, and wireless infrastructure.
- Demonstrated experience with Zero-Trust Network Architecture (ZTNA), Secure Web Gateways, and CASB (preferred: Cloudflare).
- Proficiency with Terraform for Infrastructure-as-Code and familiarity with GitOps practices.
- Strong understanding of networking in cloud environments (AWS, GCP, Azure).
- Familiarity with FedRAMP/GovCloud requirements preferred.
- Experience using AI tools to enhance productivity, innovation, or problem-solving.
- Solid Linux systems experience; macOS networking and certificate compatibility knowledge required.
- Python or automation scripting experience is a plus.
- Strong communicator — able to draft technical designs and collaborate effectively across IT, Security, and Engineering teams.
- Participate in on-call rotations
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LogicMonitor is an Equal Opportunity Employer
At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.
For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Our goal is to ensure an accessible and inclusive experience for every candidate.
If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.
Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.
Top Skills
LogicMonitor Pune, Mahārāshtra, IND Office
LogicMonitor expanded to India in 2019, and shortly after launched of our Center of Excellence in India, located in a major tech hub in Pune. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, and inspire creativity.
