Senior IT Content Developer

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.
Senior IT Content Developer
We are seeking a Senior IT Content Developer to support ZS Enterprise IT communications and knowledge management initiatives. This role focuses on creating, optimizing, and governing high-quality, user-centric IT content on an intranet SharePoint platform. The role will work closely with Technical Assistance Center (TAC / IT Helpdesk), engineering teams, and program owners to improve self-service adoption and reduce support volume.
What you'll do:
Senior IT Content Developer in the Enterprise will...

• Own end-to-end lifecycle of IT Knowledge Base (ITKB) content including creation, updates, governance and archival

• Partner closely with TAC to analyze tickets, identify content gaps, and proactively create resolution-driven articles

• Drive standardization of IT communications (KBs, announcements, guides, newsletters, templates)

• Translate complex technical workflows (AVD, MFA) into user-friendly content

• Work with tools such as PowerPoint, Loop, Word , and SharePoint in the M365 ecosystem to publish and maintain content

• Develop structured, searchable, reusable content aligned to enterprise taxonomy and metadata standards

• Contribute to IT programs (e.g., migrations, rollouts) with communication plans, user guides, and FAQs

• Use analytics (ticket trends, search behavior) to continuously improve content effectiveness

• Ensure adherence to ZS branding, tone, and communication standards

What you'll bring:

• • BS/BA in English, Journalism, Communications, Technical Writing, Computer Science, or other relevant field of study required.
  • 3+ years of technical content development experience.
  • Fluent in M365 (Word, Excel, PowerPoint, Outlook , SharePoint ), calendar management, email systems
  • Strong technical writing and editing skills (enterprise IT context preferred)
  • Experience with Visio or other process flow visualization tools
  • Hands-on experience with M365 tools like PowerPoint, SharePoint, Word etc
  • Ability to understand IT systems (networking, endpoints, cloud apps) and document clearly
  • Experience working with support teams and ticketing workflows
• Fluency in English
• Client-first mentality
• Intense work ethic
• Collaborative spirit and problem-solving approach

How you'll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:
At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well-being, financial future, time away, and professional development. With robust skills-building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you'll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in India , visit ZS India office locations | Where we work | ZS .
Hybrid working model:
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Travel:
Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.
Considering applying?
At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.
If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
To complete your application:
Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
NO AGENCY CALLS, PLEASE.
Find Out More At:
www.zs.com