- Provide Tier 2 support for core infrastructure services; troubleshoot incidents and restore service quickly.
- Administer and support Windows Server and Linux (RHEL/CentOS/Ubuntu), including patching and secure configuration.
- Support Hybrid identity (Active Directory + Entra ID): access issues, authentication, account lifecycle escalations.
- Support Exchange / email flow configuration and troubleshooting.
- Administer Microsoft 365 services (SharePoint/OneDrive/Teams) and network file share access management.
- Support Nutanix / AHV environments (VM lifecycle, operational stability, availability).
- Follow structured incident and change procedures; document actions, fixes, and recurring issues in tickets and knowledge bases.
- Identify recurring problems and propose improvements to tools, processes, and automation.
- Windows Server + Linux administration in enterprise environments (including patch management).
- Hybrid AD + Entra ID troubleshooting (Tier 2 / escalation level).
- Exchange / mail flow troubleshooting experience.
- M365 administration (Teams/SharePoint/OneDrive) + permissions/access management.
- Nutanix/AHV (or equivalent HCI/virtualization) operational experience.
- Working knowledge of SOX controls and structured change/incident management.
- Strong customer-service mindset; strong professional English (written and spoken) for global collaboration.
- Microsoft and/or Red Hat certifications.
- Experience with ManageEngine identity/admin tooling (please specify product if applicable).
- Familiarity with ITSM tooling and knowledge-base practices (e.g., Jira/Confluence-style workflows).
- Project exposure (PMP is optional; include only if you expect delivery ownership).
- Comfortable working independently and collaborating across time zones.
- Hybrid role: requires some on-site attendance in the Pune office (for team collaboration and operational needs).
- Shift work may be required (to support global coverage and operational schedules).
- On-call / after-hours support may be required, including planned maintenance windows and escalations.
- Growth: opportunity to broaden skills across Microsoft 365, identity, virtualization, and global infrastructure operations.
- Learning: certification support / continuous learning opportunities (include only if offered).
- Clarity: defined ITSM processes and escalation paths, with a strong documentation/knowledge-base culture.
Cerence Inc. (Nasdaq: CRNC and www.cerence.com) is the global industry leader in creating unique, moving experiences for the automotive world. Spun out from Nuance in October 2019, Cerence is a new, independent company that has quickly gained traction as a leader in the automotive voice assistant space, working with all of the world’s leading automakers – from Ford and Fiat Chrysler to Daimler, Audi and BMW to Geely and SAIC – to transform how a car feels, responds and learns. Its track record is built on more than 20 years of industry experience and leadership and more than 500 million cars on the road today across more than 70 languages.
As Cerence looks to the future and continues an ambitious growth agenda, we need someone to join the team and help build the future of voice and AI in cars. This is an exciting opportunity to join Cerence’s passionate, dedicated, global team and be a part of meaningful innovation in a rapidly growing industry.
EQUAL OPPORTUNITY EMPLOYERCerence is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, gender identity, gender expression, sex, sex stereotyping, pregnancy, national origin, ancestry, religion, physical or mental disability, medical condition, marital status, citizenship status, sexual orientation, protected military or veteran status, genetic information and other protected classifications. Cerence Equal Employment Opportunity Policy Statement.
All prospective and current Employees need to remain vigilant when it comes to executing security policies in the workplace. This includes:
- Following workplace security protocols and training programs to familiarize with the ways to maintain a safe workplace.
- Following security procedures to report any suspicious activity.
- Having respect for corporate security procedures to allow those procedures to be effective.
- Adhering to company's compliance and regulations.
- Encouraging to follow a zero tolerance for workplace violence.
- Basic knowledge of information security and data privacy requirements (e.g., how to protect data & how to be handling this data).
- Demonstrative knowledge of information security through internal training programs.
