About QuillBot: QuillBot was founded in 2017 with the mission of helping students and professionals, especially those learning English, strengthen their writing. Today, QuillBot is on a mission to make written communication better and more efficient. With over 56 million users worldwide, QuillBot empowers people to write without limits. The platform offers a suite of AI-powered tools, including paraphrasing, grammar checking, summarising, and more to help users communicate more effectively across languages and cultures. With a dedicated team of 190 employees, QuillBot continues to innovate, enabling users to enhance their writing and express themselves with clarity and confidence. "Write without limits" is at the core of everything we do at QuillBot.
Overview: The Senior Key Accounts Manager will be responsible for shaping and executing strategies to retain current accounts at scale. Account management, including proactive renewal and upsell motions and insight gathering to ensure we build product improvements to support key customer needs, will be crucial to your success. As we expand, you will own the full customer lifecycle post-sale, strengthening retention, driving renewals, and amplifying our brand through exceptional customer relationships, ensuring customers become powerful advocates of our brand. You’ll be responsible for developing customer success stories, designing co-marketing programs, supporting customer onboarding, and contributing to our Generative Engine Optimization (GEO) efforts by acquiring valuable backlinks from reputable partners
Responsibilities:
- Develop and operationalize programs for long-term engagement, serve as the primary relationship manager for key B2B and B2C customers, ensuring high satisfaction, loyalty, and continued value realization
- Identify, develop, and showcase impactful customer case studies, success stories, and testimonials to support brand positioning and market credibility
- Serve as an advocate for customers internally, ensuring their voices inform product roadmaps, marketing campaigns, and research priorities
- Lead co-marketing campaigns with select customers, including webinars, guest blog posts, and event collaborations, to spotlight brand value and deepen partnerships
- Support Generative Engine Optimization (GEO) strategy by proactively acquiring high-value backlinks from customer websites, industry publications, and educational partners
- Analyze customer, product, and market data to inform GTM strategies and deliver case studies
- Organize regular check-ins with customers to ensure engagement, adoption, and awareness of new features and resources
- Maintain up-to-date knowledge of AI writing and EdTech trends to position our brand compellingly and provide consultative value to customers
Qualifications:
- 7+ years’ experience in business development/sales or account management, including proven results in B2B and B2C environments (EdTech/High growth SaaS/AI industry preferred)
- Demonstrable experience in managing renewals, driving retention, and building customer advocacy programs
- Experience collaborating with internal teams (e.g., product, marketing, brand) to deliver seamless customer and brand experiences
- Strong track record creating customer-facing collateral—case studies, testimonials, campaign assets
- Working knowledge of Generative Engine Optimization (GEO) tactics, including backlink acquisition and relationship-building with partners
- Analytical mindset with the ability to leverage data for customer success and retention strategies
- Fully able to operate cross-functionally to align customer needs with internal goals and deliverables
- Highly organized self-starter comfortable in a fast-paced, remote environment
Benefits & Perks:
- Competitive salary, stock options, & annual bonus
- Medical coverage
- Life and accidental insurance
- Vacation & leaves of absence (menstrual, flexible, special, and more!)
- Developmental opportunities through education & developmental reimbursements & professional workshops
- Maternity & parental leave
- Hybrid & remote model with flexible working hours
- On-site & remote company events throughout the year
- Tech & WFH stipends & new hire allowances
- Employee referral program
- Premium access to QuillBot
*Benefits and benefit amounts differ by region. A comprehensive list applicable to your region will be provided in your interview process.
Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. We strongly encourage you to apply if you're interested: we'd love to learn how you can amplify our team with your unique experience!
This role is eligible for hire in India.
We are a virtual-first company and have employees dispersed throughout the United States, Canada, India and the Netherlands. We have a market-based pay structure that varies by location. The base pay for this position is dependent on multiple factors, including candidate experience and expertise, and may vary from the amounts listed. You may also be eligible to participate in our bonus program and may be offered benefits, and other types of compensation.
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Equal Employment Opportunity Statement (EEO)
We are an equal opportunity employer and value diversity and inclusion within our company. We will consider all qualified applicants without regard to race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status. We will ensure that individuals who are differently abled are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment as provided to other applicants or employees. Please contact us to request accommodation.
