Job Description
Become a member of a team where you can contribute significantly to shaping the future of a world-renowned and influential company. Among top performers, you can make a direct and meaningful impact.
As a Senior Lead Infrastructure Engineer at JPMorgan Chase within the Consumer & Community Banking, you exhibit both depth and breadth of knowledge regarding software, applications, and technical processes across multiple technical disciplines. You also have a specialization in a specific domain within infrastructure engineering to drive programs or initiatives consisting of multiple technologies and applications.
Job responsibilities
- Drive, support, and deliver on a strategy to operate on a build broad use of Amazon's utility computing web services (e.g., AWS EC2, AWS S3, AWS RDS, AWS CloudFront, AWS EFS, CloudWatch, EKS)
- Analyze upcoming platform level changes into production ensure communication of relevant impact.
- Identify opportunities to improve resiliency, availability, secure, high performing platforms in Public Cloud using JPMC best practices
- Improve reliability, quality, and reduce to time to resolve issues in production incidents on software applications in prod
- Implement continuous process improvement, including but not limited to policy, procedures, and production monitoring
- Identify, coordinate, and implement initiatives/projects and activities that create efficiencies and optimize technical processing
- Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve
- Provide primary operational support and engineering for the public cloud platform. Show leadership for any production issue and manage all the corresponding team in working towards fix and also should ensure minimal customer impact
- Debug and optimize systems and automate routine tasks.
- Collaborate with a cross-functional team to identify potential risks in production and opportunities to improve user experiences at every interaction.
- Drive work streams to ensure Applications meet strict non-functional requirements for Public Cloud On-boarding
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 5+ years applied experience
- Very good understanding of business technology drivers and their impact on architecture design, performance and monitoring, best practices
- A dynamic individual with excellent communication skills, who can adapt verbiage and style to the audience at hand and deliver critical information in a clear and concise message.
- The candidate must be an analytical thinker, with business acumen and the ability to assimilate information quickly, with a solution based focus on incident and problem management.
- Good exposure to SDLC process
- Proven experience building or supporting environments on AWS, which includes working with services like EC2, ELB, RDS, and S3
- Experience using DevOps tools in a cloud environment, such as Ansible, Artifactory, Docker, GitHub, Jenkins, Kubernetes, Maven, and Sonar Qube
- Experience using monitoring solutions like CloudWatch, Prometheus, Datadog
- Experience of writing Infrastructure-as-Code (IaC), using tools like CloudFormation or Terraform
- Experience with one or more public cloud platforms like AWS, GCP, Azure
- Experience with high volume, mission critical applications and their interdependencies with other applications and databases
Preferred qualifications, capabilities, and skills
- Ability to leverage Splunk and Dynatrace to identify and troubleshoot issues.
- Experience of ITIL process such as incident, problem, and life cycle management
- Knowledge of container platforms such as Docker and Kubernetes.
- Strong understanding of architecture, design, and business processes
- Experience in working in in large, collaborative teams to achieve organizational goals
- Passionate about building an innovative culture
- Experience with production/non-production support of highly available applications
- Experience with system performance monitoring and operational capacity management
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
