Lead and manage day-to-day support and operations for AI-driven platforms (Generative AI, LLMs, AI agents). Collaborate with engineering and stakeholders, oversee monitoring, incident response, vendor relationships, compliance, and process improvements to ensure reliable, cost-effective, and user-focused platform services.
Use Your Power for Purpose
The AI Platform Support Lead will oversee the support and operations of AI-driven platforms. This position requires proficiency in AI technologies (e.g. Generative AI, Large Language Models, and AI agents). The ideal candidate will have extensive experience in managing a support and operations service that is dependable, efficient, and meets both user requirements and business objectives.
What You Will Achieve
Minimum Requirements:
Preferred Requirements:
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Information & Business Tech
The AI Platform Support Lead will oversee the support and operations of AI-driven platforms. This position requires proficiency in AI technologies (e.g. Generative AI, Large Language Models, and AI agents). The ideal candidate will have extensive experience in managing a support and operations service that is dependable, efficient, and meets both user requirements and business objectives.
What You Will Achieve
- Manage the day-to-day operations and support for AI platforms.
- Collaborate with AI platform engineering and other platform teams to ensure the smooth deployment and maintenance of AI platforms.
- Provide assistance to end-users and work to enhance customer satisfaction.
- Monitor AI platforms to ensure they perform optimally, are reliable, and cost-effective.
- Manage stakeholders to ensure AI platforms meet business, compliance and IT requirements.
- Lead efforts in incident response and troubleshooting for any platform issue.
- Develop and implement best practices for supporting AI platforms.
- Oversee software and service vendors and maintain strong vendor relationships.
Minimum Requirements:
- BA/BS or MBA/ MS degree with 9+ years of relevant experience in Platform Support and Operations Management.
- Experience in managing support and operations for platforms that utilize Generative AI, Large Language Models, and AI agents.
- Proficiency in IT lifecycle management and experience working within a regulatory environment.
- Ability to effectively navigate and accomplish tasks through both formal channels and informal networks within a large corporation.
- Strong skills in building effective teams, setting clear priorities, and organizing work in a structured and efficient manner.
- Capable of making decisions in situations of uncertainty and taking decisive actions.
- A mindset focused on continuous innovation and improvement.
- Proficient in implementing processes, using both people and technology, to achieve consistent and reliable outcomes.
- Strong focus on customer satisfaction and effective stakeholder management.
Preferred Requirements:
- At least 2 years of experience developing AI-enabled platforms.
- Experience working in a pharmaceutical organization.
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Information & Business Tech
Top Skills
Ai Agents
Generative Ai
Large Language Models
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What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
